Customer lifetime value might be the most important metric for subscription companies to track in 2023. Those companies that can extend subscribers’ commitments by even a few months can accelerate ongoing revenue streams. A report noted that maximizing customer lifetime value will be one of...
Subscription merchants that fail to offer multiple ways for consumers to buy their products will see their sales take a hit, says Bean Box CEO Matthew Berk. Only giving consumers one way to buy and pay is a key driver of voluntary churn, especially in...
Economic worries, such as stagnant wages, increasing interest rates and inconsistent inflation, are piling up on consumers, forcing them to examine their spending. As they adjust, subscriptions are likely to be on the chopping block, making it increasingly vital for subscription-based companies to avoid cancellations....
Electric vehicles (EV) are driving the electrification of the European auto market. In the U.K., for example, 16% of all new car sales in 2022 were battery EVs, which according to Rui Ferreira, CCO at London-based EV subscription service Onto, points to a strong growth...
The London-based tech subscription startup Raylo has secured a £110 million ($135.64 million) loan. As reported by tech funding news on Tuesday (Jan. 31), the debt facility is provided by NatWest bank and Quilam Capital. According to the article, Raylo will use the funds to...
If customer churn is an inevitable reality within the subscription industry, than involuntary churn is, perhaps, its unavoidable and unwanted cousin. Often the result of easily fixable failed payments, involuntary churn angers consumers who experience service interruptions because a streaming service or retail subscription merchant...
FINN has launched its car subscription service for businesses in the United States. This business-to-business (B2B) service, which is already offered in Germany, allows businesses to access six- or 12-month contracts and dedicated customer success managers, FINN said in a Thursday (Jan. 26) press release....
Subscription businesses must do a better job of locking in loyalty and rely less on tactics like auto-renewals that regulators dislike. This, as the Consumer Financial Protection Bureau (CFPB) issued a stern warning to subscription merchants in a Thursday (Jan. 19) press release that opened...
Amid inflation, about half of subscription businesses expect a difficult year ahead for customer acquisition. By the Numbers For PYMNTS’ recent study “The State Of Subscription Business: Best Practices And Business Performance Drivers,” created in collaboration with FlexPay, we surveyed 200 executive decision-makers at companies that...
