Loyalty programs have long helped companies build consumer trust and encourage repeat business, and many are now allowing customers to engage with brands across channels....
As the world grapples with the coronavirus pandemic, a situation no one has ever experienced before, everyone from kindergarten teachers to corporate executives has had...
Chick-fil-A is introducing chicken parmesan meal kits as more people are cooking and eating at home due to the coronavirus pandemic. “Our easy-to-prepare, dinnertime solution...
Consumers’ preference for mobile order-ahead is now driving how physical restaurants are designed and renovated. Nowhere is this change more pronounced than in the coffee...
As mobile apps take hold in the quick-service restaurant (QSR) landscape, consumers are ordering their favorite foods for delivery. They are trading the experience of...
Mobile order-ahead has had an outsized impact on the entire restaurant industry, with a recent study finding that only 15 percent of restaurant meals are...
If Q3 2019 quick-service restaurant (QSR) earnings are any indication, restaurants’ rush to digital and mobile ordering is benefiting many — but not all —...
Chick-fil-A has announced the launch of dine-in mobile ordering, allowing diners to order ahead before arriving to eat at one the fast-food chain’s locations. After...
Consumers have been increasingly trading long waits in line for fast food by placing orders through mobile apps for a while now, but the trend...