PYMNTS-MonitorEdge-May-2024

Chili’s

Data-Driven Dining: How McDonald’s, Chipotle and Chili’s Are Tapping Data to Fill Consumer Needs
Data-Driven Dining: How McDonald’s, Chipotle and Chili’s Are Tapping Data to Fill Consumer Needs
November 04, 2024  |  Restaurant innovation

In the current landscape of fast-food and casual dining, brands like McDonald’s, Chipotle, and Chili’s are adapting to changing consumer preferences with value, innovation and...

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Brinker International Says Pay-at-the-Table Tech Enhances Dining Experience
Brinker International Says Pay-at-the-Table Tech Enhances Dining Experience
August 14, 2024  |  Earnings

Brinker International has found that its investments in digital tools have improved the experience for both customers and employees at its casual dining restaurants. These...

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Chili’s Beefs up Advertising as Fast Food Frustrates Diners
Chili’s Beefs up Advertising as Fast Food Frustrates Diners
April 30, 2024  |  Earnings

Casual dining company Brinker International wants to capitalize on diner discontent with fast food prices. The company — owner of Chili’s and Maggiano’s — released earnings Tuesday (April 30) showing a...

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Restaurants Go All-In on Smart Digital, but Consumers Remain Wary
Restaurants Go All-In on Smart Digital, but Consumers Remain Wary
November 24, 2023  |  Artificial Intelligence

Restaurants are increasingly adopting automation, artificial intelligence (AI) and robots across all areas of operation, but these efforts are not always a surefire hit. A...

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Chili’s Parent Brinker Reports Growth Driven by Value and Customer Experience
Chili’s Parent Brinker Reports Growth Driven by Value and Customer Experience
November 01, 2023  |  Earnings

Brinker International, the parent company of casual restaurant chains Chili’s and Maggiano’s, reported strong performance and growth for the quarter ended Sept. 27. During a Wednesday (Nov. 1)...

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Consumers See Restaurants Getting Stingier With Discounts Amid Inflation 
Consumers See Restaurants Getting Stingier With Discounts Amid Inflation 
August 18, 2023  |  Restaurant Roundup

As food inflation puts pressure on restaurant margins, consumers have noticed restaurants scaling down their deals and promotions.   By the Numbers  Of more than 1,800...

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Chili’s Adds Virtual Brand to Core Menu to Combat Traffic Decline
Chili’s Adds Virtual Brand to Core Menu to Combat Traffic Decline
August 16, 2023  |  Restaurant innovation

With Chili’s seeing its customers pull back amid continued restaurant inflation, the chain is taking its virtual brand into the physical world to draw customers into stores....

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Consumers Don’t Trust Delivery Bots to Get It Right
Consumers Don’t Trust Delivery Bots to Get It Right
July 26, 2023  |  Delivery

As aggregators and restaurants start to test drones and sidewalk rovers to reduce the labor cost of on-demand delivery, consumers are not convinced they can...

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Chili’s Pulls Back Coupons and Raises Prices Despite Consumer Trade-Down
Chili’s Pulls Back Coupons and Raises Prices Despite Consumer Trade-Down
February 01, 2023  |  Restaurant innovation

Chili’s is raising prices, counting on loyal customers to step up as price-sensitive diners withdraw. The casual dining giant’s parent company Brinker International shared Wednesday...

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