PYMNTS-MonitorEdge-May-2024

Chili’s

Inflation Puts Pressure on Ghost Kitchen Model
Inflation Puts Pressure on Ghost Kitchen Model
January 23, 2023  |  Restaurant innovation

After years of explosive growth, ghost kitchens face a reckoning as consumers seek cheaper alternatives. Throughout the pandemic, the delivery-only virtual brand model proliferated, and...

READ MORE >
Chili’s Closes Delivery Test Kitchen as Brands Rethink Off-Premises Fulfillment
Chili’s Closes Delivery Test Kitchen as Brands Rethink Off-Premises Fulfillment
January 20, 2023  |  Restaurant Roundup

This week in restaurants, Chili’s closes its off-premises-only location and brands refine their drive-thrus. Casual dining brand Chili’s seems to be focusing on the onsite...

READ MORE >
Hooters Adds 196 Virtual Locations to Drive New Sales
Hooters Adds 196 Virtual Locations to Drive New Sales
October 31, 2022  |  Restaurant innovation

With Hooters’ latest launch, the restaurant chain is taking its customers at their word when they say they come for the food. The brand, which...

READ MORE >
Chili’s: To Keep Diners Spending, Don’t Scrimp on CX
Chili’s: To Keep Diners Spending, Don’t Scrimp on CX
September 15, 2022  |  Restaurant innovation

As food prices rise, consumers are proving still willing to spend their money on meaningful dining experiences, but restaurants are finding that they have work...

READ MORE >
As Prices Rise, Restaurants Reevaluate Free Food Loyalty Incentives
As Prices Rise, Restaurants Reevaluate Free Food Loyalty Incentives
August 29, 2022  |  Loyalty & Rewards

Amid ongoing food price inflation, many restaurants are finding that their loyalty programs are their best tool to combat trade-down to grocery, enabling them to...

READ MORE >
Restaurant Roundup: Chili’s Rethinks Robo-Waiters; Taco Bell Dips Toe in Metaverse
Restaurant Roundup: Chili’s Rethinks Robo-Waiters; Taco Bell Dips Toe in Metaverse
August 26, 2022  |  Restaurant Roundup

It would seem that automation is no surefire solution to restaurants’ ongoing labor challenges. Casual dining chain Chili’s, for one, is halting at least one...

READ MORE >
Today in Food Commerce: Panera Goes Digital; Chili’s Tackles Inflation
Today in Food Commerce: Panera Goes Digital; Chili’s Tackles Inflation
June 10, 2022  |  Commerce Connected

Today in food commerce, food prices skyrocket, and major restaurant brands open new off-premise-focused concepts. Plus, Michael Breed, senior vice president of Marketing at Brinker...

READ MORE >
Chili’s Exec: Flexibility Is the ‘Guiding Principle’ of Anti-Inflation Value Menu
Chili’s Exec: Flexibility Is the ‘Guiding Principle’ of Anti-Inflation Value Menu
June 10, 2022  |  Restaurant innovation

As restaurants struggle against rising costs for ingredients and supplies, many major brands are leveraging their scale to price out competitors, unveiling new value menus...

READ MORE >
Domino’s, Sonic, Other Brands Launch Deals to Woo Inflation-Concerned Consumers
Domino’s, Sonic, Other Brands Launch Deals to Woo Inflation-Concerned Consumers
June 07, 2022  |  Retail

As restaurants note inflation’s impact on consumer behaviors, with rising prices threatening customer loyalty, some major brands are addressing the challenge by leaning into it,...

READ MORE >