Cisco

Cisco Debuts AI Agents to Supplement Human Customer Service Reps
Cisco Debuts AI Agents to Supplement Human Customer Service Reps
October 27, 2024  |  Artificial Intelligence

Cisco is betting that artificial intelligence (AI) can handle most customer service calls within a few years, as the tech giant unveiled a conversational AI...

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Tech Layoffs Reach 132,000 8 Months Into 2024
Tech Layoffs Reach 132,000 8 Months Into 2024
August 18, 2024  |  Technology

This year is shaping up to be a painful one for people working in tech. As Seeking Alpha noted in a report Sunday (Aug. 18),...

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Cybersecurity Concerns Test Paris Olympics Preparations
Cybersecurity Concerns Test Paris Olympics Preparations
June 19, 2024  |  Cybersecurity

The opening ceremonies of the Paris Olympics are set for just over a month from now, and the event is starting to look a lot...

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Regulations, Innovations and AI Define This Week in Big Tech
Regulations, Innovations and AI Define This Week in Big Tech
April 18, 2024  |  Big Tech

Big Tech companies, including Meta, Alphabet (Google), Amazon, Apple and Microsoft, aren’t getting any smaller. Not only do these businesses represent many of the world’s most valuable...

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Cisco’s AI Chief Says Technology Will Enhance Workplace Productivity
Cisco’s AI Chief Says Technology Will Enhance Workplace Productivity
April 15, 2024  |  artificial intelligence

From enhancing productivity and efficiency to revolutionizing customer experiences, artificial intelligence (AI) could reshape the future of work and commerce. PYMNTS interviewed Javed Khan, senior vice president and...

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Tech Giants Unite to Upskill Workforce for AI 
Tech Giants Unite to Upskill Workforce for AI 
April 04, 2024  |  artificial intelligence

Tech heavyweights like Google and Microsoft have formed a task force to skill-up workers for the artificial intelligence (AI) era, addressing the urgent need for AI-savvy...

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Cisco Pays $28 Billion for Splunk to Bolster AI Cybersecurity
Cisco Pays $28 Billion for Splunk to Bolster AI Cybersecurity
September 21, 2023  |  Acquisitions

Cisco is buying software firm Splunk for $28 billion. The acquisition is designed to help clients bolster their security and observability efforts via artificial intelligence...

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Cisco Launches Program Allowing Customers to Defer Payments Until 2024
Cisco Launches Program Allowing Customers to Defer Payments Until 2024
May 03, 2023  |  Spend Management

Cisco is now allowing customers to defer payments until 2024. The technology company’s new Cisco Capital Business Acceleration Program enables customers to invest in Cisco...

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Report: 2022 Tech Layoffs Exceed Pandemic Job Cuts
Report: 2022 Tech Layoffs Exceed Pandemic Job Cuts
January 03, 2023  |  Economy

Tech layoffs in 2022 were nearly double those seen in the sector during the pandemic. According to Layoffs.fyi — a website that tracks layoffs in...

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