PYMNTS-MonitorEdge-May-2024

Click-and-Mortar™

40% of Global Consumers Now Fit the Click-and-Mortar™ Shopper Profile
40% of Global Consumers Now Fit the Click-and-Mortar™ Shopper Profile
March 22, 2024  |  Retail

The days of consumers mentally segregating in-store shopping from its online counterpart are over.  Nowadays, as PYMNTS Intelligence’s “2024 Global Digital Shopping Index: The Rise...

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Mind the Gap: Hiding Digital Features Costs UK Merchants Sales
Mind the Gap: Hiding Digital Features Costs UK Merchants Sales
March 20, 2024  |  VISA

Integrating online features and in-store shopping is reshaping the shopping experience in the U.K. However, more than one-quarter of U.K. merchants don’t offer the digital...

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Dick’s Sporting Goods Converts 65% of Customers to Click-and-Mortar™ Shoppers
Dick’s Sporting Goods Converts 65% of Customers to Click-and-Mortar™ Shoppers
March 14, 2024  |  Retail

In an effort to further engage its highest-value customers, Dick’s Sporting Goods is integrating more technology into the in-store experience. The sports retailer shared in...

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Allbirds Closing Stores as Retailers Feel the Burn of Shopper Cutbacks
Allbirds Closing Stores as Retailers Feel the Burn of Shopper Cutbacks
March 12, 2024  |  Retail

Not long after touting its brick-and-mortar expansion, footwear brand Allbirds is becoming the latest merchant to shutter stores — a move that comes as consumers’...

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Kroger Woos Click-and-Mortar™ Shoppers Amid Digital Transformation
Kroger Woos Click-and-Mortar™ Shoppers Amid Digital Transformation
March 07, 2024  |  Earnings

As Kroger grows its digital engagement, the grocery giant is setting its sights on omnichannel shoppers to boost spending. On a call with analysts Thursday...

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Macy’s and Zara’s Moves Show Value of Click-and-Mortar™ Shoppers 
Macy’s and Zara’s Moves Show Value of Click-and-Mortar™ Shoppers 
March 05, 2024  |  Retail

Two reports from opposite sides of the globe confirmed that in-store and online shopping are intertwined at their best, and retailers need to offer seamless...

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Best Buy Rethinks Its Stores for the Click-and-Mortar™ Shopper
Best Buy Rethinks Its Stores for the Click-and-Mortar™ Shopper
February 29, 2024  |  Retail

With the emergence of omnichannel shopping reshaping consumers’ expectations of brick-and-mortar stores, Best Buy is reconceptualizing its physical spaces. On a call with analysts Thursday (Feb. 29)...

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Thrasio’s Bankruptcy Spotlights Aggregators’ Decline as Ecosystems Take Shape
Thrasio’s Bankruptcy Spotlights Aggregators’ Decline as Ecosystems Take Shape
February 28, 2024  |  Aggregators

It was a highly successful business model, at least for a while. But the recent filing of Thrasio Holdings for Chapter 11 this week points...

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Macy’s Looks to Digital to Mitigate Impact of Store Closures on Loyalty
Macy’s Looks to Digital to Mitigate Impact of Store Closures on Loyalty
February 27, 2024  |  Retail

As Macy’s closes locations by the hundreds, the retailer is turning to digital to keep customers engaged even as they lose their local, physical stores....

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