PYMNTS-MonitorEdge-May-2024

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Are Chatbots the New Face of Financial Customer Service?
Are Chatbots the New Face of Financial Customer Service?
June 19, 2024  |  artificial intelligence

Move over, human tellers: artificial intelligence (AI) chatbots may be the new face of banking. As digital solutions continue to disrupt the industry, experts say...

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OpenAI, Google Double Down on Visuals With Multimodal AI
OpenAI, Google Double Down on Visuals With Multimodal AI
May 20, 2024  |  Artificial Intelligence

In the cutthroat world of artificial intelligence, tech behemoths are betting big on a new frontier: multimodal AI. As the shine of text-based chatbots dims,...

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