Consumer Engagement

How Brands Can Deepen Customer Connections in the Metaverse

How Brands Can Deepen Customer Connections in the Metaverse
How Brands Can Deepen Customer Connections in the Metaverse
July 10, 2025  |  Metaverse

A new study sheds light on how brands can deepen their engagement with consumers in the metaverse through interactions with their “digital doppelgängers.” Get the...

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Shopify Boosts AI and Unified Commerce Tools for Merchants
Shopify Boosts AI and Unified Commerce Tools for Merchants
November 12, 2024  |  eCommerce

A major focus for Shopify has been ensuring its merchants are equipped to reach consumers wherever they are, Shopify President Harley Finkelstein noted Tuesday (Nov. 12)...

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Gap’s Brand Turnaround in Motion as Lululemon Hits New Highs in Global Sales
Gap’s Brand Turnaround in Motion as Lululemon Hits New Highs in Global Sales
August 30, 2024  |  Earnings

As the retail sector faces a complex mix of opportunities and challenges, Gap and Lululemon are charting distinct courses in their recent earnings reports. While...

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Zola, Etsy Explore Ways to Engage Consumers Through Baby Registries 
Zola, Etsy Explore Ways to Engage Consumers Through Baby Registries 
September 14, 2023  |  Retail

As brands and retailers seek additional avenues to connect with consumers looking to make purchases, Zola, the wedding registry platform, is expanding its reach into...

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Walmart+ Week Shoppers Went for Groceries; Amazon Prime Members Went for Everything Else
Walmart+ Week Shoppers Went for Groceries; Amazon Prime Members Went for Everything Else
July 24, 2023  |  Retail

What happens when you throw a party and nobody comes? Certainly, it can be a disappointing and disheartening experience — yet still it presents an...

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Report: Amazon Shoppers 20% More Likely to Know Site’s Digital Features Than Walmart
Report: Amazon Shoppers 20% More Likely to Know Site’s Digital Features Than Walmart
July 14, 2023  |  Retail

Walmart may be learning the hard way that having the most sought-after digital features barely matters if customers do not know they exist. Get the...

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6-Country Study Finds Digital Dominates How Consumers Shop and Pay at Retailers
6-Country Study Finds Digital Dominates How Consumers Shop and Pay at Retailers
January 24, 2023  |  Shopping

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Here’s How ‘Hyper-Personalized’ Digital Loyalty Programs Look
Here’s How ‘Hyper-Personalized’ Digital Loyalty Programs Look
December 07, 2022  |  Loyalty & Rewards

Technology rarely sits in the back seat, but for next-generation loyalty plans, that’s the case. Get the Full Story Complete the form to unlock this...

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GoodRx Turns to Data to Rebuild Customer Base
GoodRx Turns to Data to Rebuild Customer Base
November 08, 2022  |  Healthcare

Pharmaceutical price-shopping platform GoodRx is looking to leverage its user data in a bid to drive engagement. Get the Full Story Complete the form to...

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