consumer insights

Beyond Shopping: Malls Seek New Life as Dynamic Destinations
Beyond Shopping: Malls Seek New Life as Dynamic Destinations
January 03, 2025  |  News

Paco Underhill is a name synonymous with the evolution of retail spaces, particularly malls. As an environmental psychologist, retail consultant and the author of “Why...

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61% of Zillennials Prioritize Convenience, Driving Digital Wallet Adoption
61% of Zillennials Prioritize Convenience, Driving Digital Wallet Adoption
December 23, 2024  |  Digital Payments

Zillennials, born between 1991 and 1999, are reshaping payment trends as their spending power increases. They are embracing digital wallets, moving away from cash, and...

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Retailers Rewrite Playbooks as Consumers Tighten Budgets, Shift Spending
Retailers Rewrite Playbooks as Consumers Tighten Budgets, Shift Spending
December 17, 2024  |  Consumer Insights

Retailers across the U.S. are confronting a new era of cautious spending as consumers tighten their belts in response to ongoing economic pressure. Inflation, rising...

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Rising Card Delinquencies May Push Subprime Consumers to BNPL and Debit Installment Plans
Rising Card Delinquencies May Push Subprime Consumers to BNPL and Debit Installment Plans
December 11, 2024  |  Consumer Insights

Last December, PYMNTS Intelligence detailed in its “Credit Card Use Deep Dive” report that about 14% of the more than 3,500 consumers surveyed had subprime...

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Paycheck-to-Paycheck Consumers Eye Job Changes as Labor Market Shows Strength
Paycheck-to-Paycheck Consumers Eye Job Changes as Labor Market Shows Strength
December 06, 2024  |  Economy

It’s a natural reflex, part of human nature: When the pressure’s on, we look to a solution. For consumers living paycheck to paycheck, the prospect...

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The End of Focus Groups? AI Replicates Consumer Responses With 85% Accuracy
The End of Focus Groups? AI Replicates Consumer Responses With 85% Accuracy
December 04, 2024  |  artificial intelligence

Want to know how consumers really feel about a product? Soon, a company might not need to bribe them with pizza and gift cards —...

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Global Retailers Ramp Up Use of AI Shopping Tools
Global Retailers Ramp Up Use of AI Shopping Tools
December 03, 2024  |  Retail

Major retailers worldwide are accelerating artificial intelligence (AI) deployment in stores and apps. Walmart Chile is rolling out AI-powered smart carts, while Thai supermarket chain...

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BNPL’s In-Store Struggle: Digital Darling Hits Brick Wall in Physical Retail
BNPL’s In-Store Struggle: Digital Darling Hits Brick Wall in Physical Retail
December 02, 2024  |  BNPL

Black Friday’s in the rearview mirror. Cyber Monday is here. Part of what incentivizes a consumer to buy is if and when their preferred payment...

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71% of German Consumers Used a Digital Wallet in the Past Year
71% of German Consumers Used a Digital Wallet in the Past Year
December 02, 2024  |  Digital Payments

Digital wallets have become a key tool for German consumers, especially for online shopping and banking. Consider that 71% of consumers in Germany used a...

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