consumer insights

Delivery Delays Claim Christmas Casualties
Delivery Delays Claim Christmas Casualties
December 28, 2015  |  Controversial

Just about every retailer entered the 2015 holiday shopping season beating their chests with increasingly ambitious shipping options for hard-to-please consumers. This year may go...

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Millennials Are Making Companies Think Twice
Millennials Are Making Companies Think Twice
December 24, 2015  |  Consumer Insights

Companies have had the better part of six decades to get to know their Baby Boomer employees and give them what they need to stay...

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Hotels Are Renting Millennials An Experience, Not A Room
Hotels Are Renting Millennials An Experience, Not A Room
December 23, 2015  |  Consumer Insights

Hotels are in the business of giving consumers what they want. However, as one generation of consumers is replaced by another, it stands to reason...

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Are UK Retail Sales A Canary In The Coal Mine?
Are UK Retail Sales A Canary In The Coal Mine?
December 22, 2015  |  Consumer Insights

Retailers have always had the months of November and December to rely on when sales ever looked less than ideal, but new reports from the...

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On Super Saturday, How Low Did Retailers Go?
On Super Saturday, How Low Did Retailers Go?
December 22, 2015  |  Consumer Insights

Who holds the power in the relationship between retailers and consumers? With fewer purchasing options, the answer might very well be the latter, but the...

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Could Shazam Bait Consumers Into Actually Liking Beacons?
Could Shazam Bait Consumers Into Actually Liking Beacons?
December 21, 2015  |  Consumer Insights

On the surface, beacons appear to give consumers everything they want — targeted, personalized deals and product recommendations based on context that makes sense. However,...

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Last-Minute Shopping: A Christmas Consumer Tradition
Last-Minute Shopping: A Christmas Consumer Tradition
December 18, 2015  |  Consumer Insights

If one listened closely enough, right behind the marketing hype surrounding deals on Black Friday and Cyber Monday discounts was chatter that the vast number...

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