In the past few years, grocery stores have significantly transformed, expanding beyond their traditional role as food suppliers. They have evolved into comprehensive shopping destinations,...
The JCPenney Co. has announced an investment exceeding $1 billion to enhance customer experience and operations. This signifies the latest step in the ongoing efforts to revive...
As many brands race to become as digitally available as possible, Trader Joe’s is going the opposite route, leaning into its lack of eCommerce presence...
Giving customers less payout options is an odd loyalty play for the insurance sector, yet that is the industry-wide strategy currently in play, as noted...
A new study shows price is everything as budget-minded decisions are consumers’ top drivers. In the latest edition of “New Reality Check: The Paycheck-To-Paycheck Report:...
Gone are the days when retail innovation efforts were limited to increasing the convenience offered to in-store shoppers. Today, the pandemic-induced digital transformation has heightened...
Today in food commerce, Sharebite raises $39 million in its Series B funding round and Israel-based computer vision company Trigo announces an autonomous grocery store...
As major restaurant brands look to secure consumers’ loyalty all around the world, Chipotle is expanding its Rewards program internationally. The brand announced Tuesday (June...
A satisfied customer is a loyal customer. Perhaps. But, then again, maybe not. The conventional wisdom that all a merchant must do to keep customers...