Consumer Loyalty

Is D2C a Tired Playbook? How One Beauty Brand Finds Value in Retail Distribution
Is D2C a Tired Playbook? How One Beauty Brand Finds Value in Retail Distribution
September 11, 2023  |  Retail

In the past few years, grocery stores have significantly transformed, expanding beyond their traditional role as food suppliers. They have evolved into comprehensive shopping destinations,...

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JCPenney’s $1 Billion Retail Revamp Focuses on Consumer Rewards and Inclusivity 
JCPenney’s $1 Billion Retail Revamp Focuses on Consumer Rewards and Inclusivity 
September 06, 2023  |  Retail

The JCPenney Co. has announced an investment exceeding $1 billion to enhance customer experience and operations.  This signifies the latest step in the ongoing efforts to revive...

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Trader Joe’s Embraces Digital Scarcity Amid Grocery’s eCommerce Rush 
Trader Joe’s Embraces Digital Scarcity Amid Grocery’s eCommerce Rush 
June 01, 2023  |  Retail

As many brands race to become as digitally available as possible, Trader Joe’s is going the opposite route, leaning into its lack of eCommerce presence...

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Lack of Instant Insurance Claims Payout Options Risks Customer Loyalty
Lack of Instant Insurance Claims Payout Options Risks Customer Loyalty
March 02, 2023  |  Insurance

Giving customers less payout options is an odd loyalty play for the insurance sector, yet that is the industry-wide strategy currently in play, as noted...

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60% of Consumers Say Discounts Will Determine Holiday Shopping Loyalty 
60% of Consumers Say Discounts Will Determine Holiday Shopping Loyalty 
December 01, 2022  |  Retail

A new study shows price is everything as budget-minded decisions are consumers’ top drivers. In the latest edition of “New Reality Check: The Paycheck-To-Paycheck Report:...

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Retailers Shift From Personalization to Individualism to Win Loyalty
Retailers Shift From Personalization to Individualism to Win Loyalty
November 11, 2022  |  Retail

Gone are the days when retail innovation efforts were limited to increasing the convenience offered to in-store shoppers. Today, the pandemic-induced digital transformation has heightened...

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Today in Food Commerce: Rewe Announces Autonomous Store; General Mills Notes Shift Away from Restaurants
Today in Food Commerce: Rewe Announces Autonomous Store; General Mills Notes Shift Away from Restaurants
June 29, 2022  |  Retail

Today in food commerce, Sharebite raises $39 million in its Series B funding round and Israel-based computer vision company Trigo announces an autonomous grocery store...

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Restaurant Brands Reach for International Loyalty with Rewards Rollouts
Restaurant Brands Reach for International Loyalty with Rewards Rollouts
June 14, 2022  |  Loyalty & Rewards

As major restaurant brands look to secure consumers’ loyalty all around the world, Chipotle is expanding its Rewards program internationally. The brand announced Tuesday (June...

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FIS: The POS As The Last (And Perhaps Best) Stop To Cement Customer Loyalty
FIS: The POS As The Last (And Perhaps Best) Stop To Cement Customer Loyalty
November 13, 2019  |  Loyalty & Rewards

A satisfied customer is a loyal customer. Perhaps. But, then again, maybe not. The conventional wisdom that all a merchant must do to keep customers...

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