We all know the drill. After receiving treatment at a hospital (whether an in-and-out affair, such as an MRI, or a multi-day stay in a...
It’s the most valuable treasure in the world of payments and commerce: consumer loyalty. Of course, gaining it requires a sophisticated understanding of retail, marketing...
A consumer’s sense of security and trust can be a funny, even unpredictable thing, especially when it comes to payments, banking and commerce. Maybe it’s...
Capturing customer loyalty is not easy thing when customers are a fickle and mobile group. Offering better pricing is always a good starting point, but consumers –...
The big squeeze is on: Increasing competition from eTailers and declining foot traffic are pushing SMBs to the edge. So, what’s an SMB to do?...
Increasing competition from eTailers and declining foot traffic are pushing SMBs to the edge. So, what can small businesses do to keep customers happy and...
“We’re frankly scratching our heads.” That’s Macy’s CFO last week explaining – or perhaps not – the root cause of their rather dismal Q1 2016...