PYMNTS-MonitorEdge-May-2024

consumer preferences

12% of Shoppers Would Use Embedded Lending at Favorite Stores if Offered
12% of Shoppers Would Use Embedded Lending at Favorite Stores if Offered
May 14, 2024  |  BNPL

For a sizable share of consumers, embedded lending options such as buy now, pay later (BNPL) would be their first choice of payment method at...

READ MORE >
Consumers Want to Personalize Shopping With Extended Reality
Consumers Want to Personalize Shopping With Extended Reality
April 25, 2024  |  Retail

As consumers demand more immersive, captivating eCommerce journeys, many are increasingly interested in adopting extended reality — augmented reality (AR) and virtual reality (VR) —...

READ MORE >
Consumers Switch to Cheaper Retailers but Hesitant to Leave Grocers
Consumers Switch to Cheaper Retailers but Hesitant to Leave Grocers
April 17, 2024  |  Retail

Shoppers who are willing to leave their favorite retailers in search for better prices are hesitant to make the same kinds of changes when it...

READ MORE >
Retailers Reduce Reliance on Shopping Centers Even as Gen Z Loves Malls
Retailers Reduce Reliance on Shopping Centers Even as Gen Z Loves Malls
March 25, 2024  |  Retail

Amid ongoing uncertainty, retailers are scaling back their reliance on in-mall locations, even as the new generation of shoppers flocks to these shopping centers. On...

READ MORE >
Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
March 18, 2024  |  eCommerce

For years, the working relationship between Amazon and FedEx has been a little unpredictable. Once, the two corporate behemoths enjoyed a symbiotic partnership, but in...

READ MORE >
Amazon Extends Home Goods Lead Over Walmart With Discounts
Amazon Extends Home Goods Lead Over Walmart With Discounts
March 15, 2024  |  Retail

With mega-retailers Amazon and Walmart competing to secure consumers’ loyalty for high-ticket purchases such as furniture, the eCommerce giant is pulling further ahead by the...

READ MORE >
D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
March 13, 2024  |  eCommerce

When it comes to providing a satisfying experience that keeps customers coming back, direct-to-consumer (D2C) brands are falling behind, PYMNTS Intelligence research suggests. By the...

READ MORE >
‘Barbie’ Came up Short at the Oscars, but the Brand Can Outperform in 2024
‘Barbie’ Came up Short at the Oscars, but the Brand Can Outperform in 2024
March 12, 2024  |  Retail

Even though Hollywood’s incarnation of Barbie took home just one Academy Award this week, the famous figurine is well positioned for another year of solid sales. As PYMNTS...

READ MORE >
15% of Consumers Buy Online to Control Time Spent Shopping
15% of Consumers Buy Online to Control Time Spent Shopping
December 06, 2023  |  eCommerce

Online retail subscriptions have revolutionized the way consumers shop, providing convenience and personalized experiences that cater specifically to individual preferences and needs.  This shift in...

READ MORE >