Contactless payments scored big at the FIFA World Cup in Russia, with 50 percent of Visa purchases in tournament venues utilizing contactless transactions through cards, mobile devices...
Users of the Starwood Preferred Guest (SPG) American Express (Amex) card aren’t happy with the changes coming to their cards, which give them one-third fewer reward points...
New data shows that U.S. consumer debt rose in May by the most in six months, showing that Americans were more comfortable with spending midway...
Today PayPal is launching Checkout with Smart Payment Buttons, the latest salvo in the firm’s ongoing war against checkout friction. Friction during the online checkout process...
With the introduction of kiosks, quick-service restaurants (QSRs) are speeding up the traditional ordering process. But these devices can do more than allow customers to...
My plan on Friday evening was to write a hard-hitting piece on a services segment with incredible marketplace friction. Then I went to Whole Foods...
The restaurant industry today is a study in contradictions. Census data tells us that roughly 44 percent of what consumers spend on food comes from...
Consumer confidence seems to have returned in a big way in May as retail sales soared to their highest level since November 2017, according to...
Driven by younger customers, such as millennials and teens, casual luxury is bolstering sales of luxury apparel, handbags and footwear. According to research from Bain,...