CRM

DoorDash Offers Restaurants Customer Insights to Combat Direct Ordering Shift
DoorDash Offers Restaurants Customer Insights to Combat Direct Ordering Shift
August 22, 2022  |  ResTech

As DoorDash, the U.S.’s leading aggregator, looks to retain (and grow) its share of the digital ordering market in the face of growing competition from...

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OSF Digital Buys Brazilian B2B eCommerce Company Kolekto
OSF Digital Buys Brazilian B2B eCommerce Company Kolekto
June 14, 2022  |  Acquisitions

OSF Digital of Quebec City, Canada, on Tuesday (June 14) announced it has purchased Kolekto, a Brazilian digital commerce company that operates in the business-to-business...

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Shopify Teams Up With Kustomer To Bolster Key Sales Platform
Shopify Teams Up With Kustomer To Bolster Key Sales Platform
July 08, 2020  |  Partnerships / Acquisitions

Kustomer on Wednesday (July 8) announced a deal with Shopify that the New York firm is betting will expand the reach of its CRM (customer...

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Stripe Backs Customer Service Logistics Startup Assembled
Stripe Backs Customer Service Logistics Startup Assembled
March 11, 2020  |  Investments

Assembled, a tech startup focused on improving processes for customer support teams, has raised $3.1 million in a funding round led by Stripe, according to...

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The Coming ‘Stair Step’ In Merchant Services Provider Spend
The Coming ‘Stair Step’ In Merchant Services Provider Spend
January 15, 2020  |  Payments Innovation

In payments, change happens at the speed of consumer behavior. As consumer preferences evolve (across channels, online conduits and mobile devices), merchants must react quickly....

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NEW DATA: Why 64 Pct Of Merchant Services Providers Want A Payments Overhaul
NEW DATA: Why 64 Pct Of Merchant Services Providers Want A Payments Overhaul
January 07, 2020  |  Merchant Innovation

Financial institutions (FIs) are facing an all too familiar challenge: Customers and clients are increasingly demanding fast, data-rich products and services, yet their legacy core...

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New Paths For Payments And Commerce In The 2020s And Beyond
New Paths For Payments And Commerce In The 2020s And Beyond
December 11, 2019  |  Today In Data

An Airbnb move could change up payments as customer relationship management ups its own game. Fraud detection systems have a big problem with at least one type of lucrative scam, while...

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CRM In The 2020s
CRM In The 2020s
December 10, 2019  |  Innovation

We operate more than a few high-powered, data-supported crystal balls here at PYMNTS, and one of the things we have learned about the future of...

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