PYMNTS-MonitorEdge-May-2024

Cross-Channel Shopping

Study Finds More Consumers Now Prefer Pickup to Delivery When Ordering Online
Study Finds More Consumers Now Prefer Pickup to Delivery When Ordering Online
January 30, 2023  |  Retail

The pickup economy — a customer convenience that started as a pandemic precaution — has since found a solidified foothold in cross-channel shopping. The latest...

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Report: 65% of U.S. Merchants Urge Customers to Launch Cross-Channel Profiles
Report: 65% of U.S. Merchants Urge Customers to Launch Cross-Channel Profiles
April 14, 2022  |  Retail

An estimated 65% of merchants in the U.S. allow customers to create cross-channel digital profiles. In the most recent edition of the Global Digital Shopping...

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