The restaurant subscription, an often overlooked customer engagement tool, gained popularity during the early days of the health crisis and now serves as a catalyst...
Most consumers returned to dining inside restaurants in 2021, but recently developed habits and digital preferences are determining the strength of their loyalty to their...
In The Privacy Paradox: Securing Data To Build Customer Engagement, a collaboration with Very Good Security, PYMNTS examines the role of personally identifiable information (PII)...
For all restaurants, recovery from the devastating effects of the COVID-19 pandemic has been an uphill battle. However, not every restaurant’s hill has been equally...
The pandemic, for all its devastation of the restaurant industry this past year, has not ruled out opportunities for business growth in at least a few areas: It...
The restaurant and QSR space has battled pandemic-related attrition over the last 10 months, with many forced to shutter hard-hit locations. In the latest Order...
The pandemic continues to challenge restaurant operations, with revenues falling more than 12 percent in the United States to $239 billion since the onset of...
Since the onset of the pandemic, banking activities like opening new accounts and applying for loans are now being done virtually to socially distance and...
In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal...