Call it “The Great Re-engagement.” Now that physical retail is open throughout the U.S., the spotlight moves toward re-engaging the most valuable asset any company...
Clienteling is familiar to any retailer who wants to stay in touch with their most valuable customers. But it too is now making the shift...
The pandemic has given a boost to social commerce. Many social channels like TikTok, Instagram and Facebook have seen more commerce activity as the digital...
There’s no podcast, textbook or self-help guru that has a playbook on marketing a retail business after a pandemic. But while reopening is the order...
Clienteling — the practice of assigning retail sales associates to high value customers — is having a moment. What was known as a “nice to...
Digital and mobile banking may be more popular than ever, but it would be a mistake to count out the power of in-branch services just...
Legacy enterprise resource planning (ERP) systems can both drain businesses' time and resources and make accounts payable (AP) processes overly complicated. But, integrating ERP and...
McDonald’s, with an increasing focus on digital initiatives and new technologies to sell food, has created a digital customer engagement team, according to a report...
Flipkart announced that it has invested $4 million (about Rs 29 crore) in rewards platform EasyRewardz in India, giving Flipkart a 20 percent stake in...