Clienteling — the practice of assigning retail sales associates to high value customers — is having a moment. What was known as a “nice to...
Digital and mobile banking may be more popular than ever, but it would be a mistake to count out the power of in-branch services just...
Legacy enterprise resource planning (ERP) systems can both drain businesses' time and resources and make accounts payable (AP) processes overly complicated. But, integrating ERP and...
McDonald’s, with an increasing focus on digital initiatives and new technologies to sell food, has created a digital customer engagement team, according to a report...
Flipkart announced that it has invested $4 million (about Rs 29 crore) in rewards platform EasyRewardz in India, giving Flipkart a 20 percent stake in...
In 2014, it was hard to pick up any article about retail and not end up reading an obituary for the mall. It was the...
Lax anti-money laundering (AML) systems have cost FIs more than $8 billion in fines this year alone — and maintaining compliance without compromising the user...
More than one-quarter of all U.S. consumers who own voice-activated devices have used them to order food. These consumers commonly rely on technologies such as...
SessionM, a customer loyalty and engagement platform, has teamed up with food ordering platform Olo for new loyalty and discount offers within Olo, according to...