PYMNTS-MonitorEdge-May-2024

customer engagement

What’s Good For Veterans Can Be Very Good For Businesses
What’s Good For Veterans Can Be Very Good For Businesses
November 12, 2018  |  Consumer Authentication

It started in the early 1980s: The nation began to repent for what was commonly viewed as the shabby treatment of Vietnam War veterans. It...

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Suppliers Standing In Their Own Way With B2B eCommerce Strategies
Suppliers Standing In Their Own Way With B2B eCommerce Strategies
August 02, 2018  |  B2B Payments

Efforts to improve eProcurement and B2B eCommerce can often be boiled down to a single commonality: making corporate buying experiences as easy as consumer online...

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Walmart Podcast Taps Into Currency Of Time
Walmart Podcast Taps Into Currency Of Time
June 12, 2018  |  Retail

Time is money, and Walmart wants to save customers both – but it’s also asking for them to invest a little of the same. The...

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Loyalty: Beyond The Buzzword
Loyalty: Beyond The Buzzword
March 02, 2018  |  Loyalty & Rewards

There’s an old saying in politics: “If you want a friend, get a dog.” Extend that to commerce, sans canine, and you get this: “If you...

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Artificial Intelligence Lands AR In Uncharted Territory
Artificial Intelligence Lands AR In Uncharted Territory
February 07, 2018  |  B2B Payments

Artificial intelligence (AI) is finding success in the back office, and that includes in financial systems and accounting departments. AI and machine learning have the...

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Understaffed Starbucks Hits A Nerve
Understaffed Starbucks Hits A Nerve
July 10, 2017  |  Retail

Over the past few years, retail coffee chain Starbucks has implemented a mobile order-ahead option to expedite service and improve consumer engagement. The goal was to make...

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Fishbowl Welcomes New CEO
Fishbowl Welcomes New CEO
June 28, 2017  |  Retail

The restaurant marketing and analytics industry has added a new member to its C-suite. Fishbowl, a Symphony Technology Group company which offers a customer engagement...

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Avoka’s FinTech Approach To Customer Acquisition
Avoka’s FinTech Approach To Customer Acquisition
September 15, 2015  |  Merchant Innovation

Avoka, a software development company specializing in digital sales and service transactions, announced the launch of a new offering aimed at streamlining the customer onboarding...

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