customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

NCR: How Platforms Enable Banks To Be ‘Digital-First’ Fast
NCR: How Platforms Enable Banks To Be ‘Digital-First’ Fast
February 13, 2020  |  Digital Banking

To bring digital transformation to banks, and to help them bring their assets to the “digital-first” consumer, look to the platform. In an interview with...

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Looking Beyond Digitization To Optimize AR
Looking Beyond Digitization To Optimize AR
February 07, 2020  |  B2B Payments

As enterprise digitization initiatives permeate beyond IT departments and into corporate finance functions, executives are exploring new approaches to modernizing the ways they manage money....

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Bombas: Socking Up With A DTC Digital Strategy
Bombas: Socking Up With A DTC Digital Strategy
February 07, 2020  |  eCommerce

Startups form to solve all sorts of problems, often from a specific problem a founder is dealing with that turns them on to a bigger...

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Banking On Consumer-Centric Strategies To Spur Virtual Card Adoption
Banking On Consumer-Centric Strategies To Spur Virtual Card Adoption
January 29, 2020  |  Accounts Payable

Flipping paper checks into virtual cards is easier said than done. In the latest Next-Gen AP Automation Tracker, Jennifer Swenson, U.S. Bank’s vice president of...

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Trust And Speed Light A New Path To Omnichannel Retail
Trust And Speed Light A New Path To Omnichannel Retail
January 22, 2020  |  Retail

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. But as...

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Credit Unions Place Big Bet On AI And Biometrics
Credit Unions Place Big Bet On AI And Biometrics
January 16, 2020  |  Credit Unions

A new decade — and for credit unions (CUs), might this be the decade of data as a conduit of trust, a way to cement...

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Know Your Member: How Credit Unions Can Win Via Customer Experiences
Know Your Member: How Credit Unions Can Win Via Customer Experiences
January 15, 2020  |  Credit Unions

We don’t mean to be melodramatic here at PYMNTS, but one can reasonably argue that as a new decade begins, credit unions (CUs) are in...

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Mobeewave To Launch Digital Ordering, Payments Platform For Restaurants
Mobeewave To Launch Digital Ordering, Payments Platform For Restaurants
January 14, 2020  |  Partnerships / Acquisitions

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according...

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Mastercard Launches AR App To Highlight Card Benefits
Mastercard Launches AR App To Highlight Card Benefits
January 09, 2020  |  Mobile Applications

Mastercard, in an effort to help customers better understand the benefits available to them, has launched an augmented reality (AR) program to highlight that information....

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