customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Trust And Speed Light A New Path To Omnichannel Retail
Trust And Speed Light A New Path To Omnichannel Retail
January 22, 2020  |  Retail

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. But as...

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Credit Unions Place Big Bet On AI And Biometrics
Credit Unions Place Big Bet On AI And Biometrics
January 16, 2020  |  Credit Unions

A new decade — and for credit unions (CUs), might this be the decade of data as a conduit of trust, a way to cement...

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Know Your Member: How Credit Unions Can Win Via Customer Experiences
Know Your Member: How Credit Unions Can Win Via Customer Experiences
January 15, 2020  |  Credit Unions

We don’t mean to be melodramatic here at PYMNTS, but one can reasonably argue that as a new decade begins, credit unions (CUs) are in...

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Mobeewave To Launch Digital Ordering, Payments Platform For Restaurants
Mobeewave To Launch Digital Ordering, Payments Platform For Restaurants
January 14, 2020  |  Partnerships / Acquisitions

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according...

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Mastercard Launches AR App To Highlight Card Benefits
Mastercard Launches AR App To Highlight Card Benefits
January 09, 2020  |  Mobile Applications

Mastercard, in an effort to help customers better understand the benefits available to them, has launched an augmented reality (AR) program to highlight that information....

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Cubic Teams With Moovit For Public Transit Mobile Experiences
Cubic Teams With Moovit For Public Transit Mobile Experiences
January 09, 2020  |  Partnerships / Acquisitions

To co-develop next-generation mobile solutions for public transit agencies, Cubic Transportation Systems and Moovit have inked a definitive agreement. The partnership will see the integration...

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The App That Makes Sharing A Meal An Immersive Travel Experience
The App That Makes Sharing A Meal An Immersive Travel Experience
December 17, 2019  |  International

Having a truly local experience when traveling is often easier said than done. Sure, there is something to be said for a great tourist experience...

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AI’s Place In The $50B RV Market
AI’s Place In The $50B RV Market
December 11, 2019  |  Payments Innovation

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in...

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What It Takes To ‘Own’ The Customer eCommerce Experience
What It Takes To ‘Own’ The Customer eCommerce Experience
December 04, 2019  |  Consumer Payments

Not all that long ago, eCommerce was more notion than reality. Buying something online still required interaction with the brick-and-mortar world, with cash, and even...

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