Source: en.wikipedia.org
Every small business (SMB) and entrepreneur wants to boost revenue, and recurring customers are a welcome source of cash inflows. However, for salons and spas,...
Kroger’s retail transformation was front and center at its analyst day, as the firm aims to remake its business with its Restock Kroger framework. Chairman...
A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. It’s a concept...
In the annals of favored retail buzzwords over the last half-decade ago, “personalized” has risen to the top of the pack, usually paired with the...
Vacations are changing — and the tourism industry is changing along with it. The pace of innovation and disruption only promises to get faster as...
Consumers are creatures of habit — but those habits can be complex, and can certainly vary according to such factors as geography, age and even...
EMV seems to be that payments issue that just won’t go away, but not in the U.S., where at least one vital and robust sector...
Decades-efforts at building a better B2B ecosystem and customer experiences that keep business flowing are getting fresh fuel from artificial intelligence and other technologies. In...
Let’s start this story with a trip to the dentist’s office. No, we don’t want to be there, either, but life requires regular bouts of...