customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Why It’s Time To Rewire Payments Or Fail
Why It’s Time To Rewire Payments Or Fail
May 07, 2019  |  Innovation

Imagine a race of fast cars, speeding along some race track at, say, 1,000 mph. Now, imagine having to change a tire on one of...

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What FIs Don’t Know They Don’t Know About Their Customers
What FIs Don’t Know They Don’t Know About Their Customers
May 07, 2019  |  Digital Banking

When it comes to long-term consumer relationships, few businesses can top banks. They tend to keep ties with consumers over decades — and, sometimes, those...

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What’s Next For C-Stores: Buy In-App, Deliver Pumpside
What’s Next For C-Stores: Buy In-App, Deliver Pumpside
April 29, 2019  |  Gas Station Retail

Those history teachers were right after all — to better understand the future, one must first understand the past. In the particular case of convenience...

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How APIs Help Banks Step Back From Siloed Business Banking
How APIs Help Banks Step Back From Siloed Business Banking
April 11, 2019  |  B2B Payments

The U.K.’s Open Banking market initiative is seeping into the U.S., and into the business banking segment, as financial institutions (FIs) explore ways to improve...

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PayStand Rolls Out Automated AR Solution
PayStand Rolls Out Automated AR Solution
April 10, 2019  |  B2B Payments

B2B payments company PayStand is turning its attention to the accounts receivable (AR) side of business transactions with a new solution announced today (April 10)....

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Why Card Replacement Is Every Bank’s ‘Moment Of Truth’
Why Card Replacement Is Every Bank’s ‘Moment Of Truth’
April 09, 2019  |  Payment Methods

It happens. An issuer suspects a card has been compromised, or a consumer remembers that their debit card is in their jacket pocket only after...

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How AI Jump-Starts Delivery And Keeps Order-Ahead Secure
How AI Jump-Starts Delivery And Keeps Order-Ahead Secure
April 02, 2019  |  Mobile Order Ahead

With mobile ordering now accounting for 60 percent of all digital orders, it has fast become the way the majority of consumers buy and pay...

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Amazon, Worldpay Team On One-Click Commerce
Amazon, Worldpay Team On One-Click Commerce
March 20, 2019  |  Amazon Payments

Amazon Pay is a well-established payment method across online commerce — and not only because it’s the home payment method of the largest, most successful eCommerce platform...

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