customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

PayStand Rolls Out Automated AR Solution
PayStand Rolls Out Automated AR Solution
April 10, 2019  |  B2B Payments

B2B payments company PayStand is turning its attention to the accounts receivable (AR) side of business transactions with a new solution announced today (April 10)....

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Why Card Replacement Is Every Bank’s ‘Moment Of Truth’
Why Card Replacement Is Every Bank’s ‘Moment Of Truth’
April 09, 2019  |  Payment Methods

It happens. An issuer suspects a card has been compromised, or a consumer remembers that their debit card is in their jacket pocket only after...

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How AI Jump-Starts Delivery And Keeps Order-Ahead Secure
How AI Jump-Starts Delivery And Keeps Order-Ahead Secure
April 02, 2019  |  Mobile Order Ahead

With mobile ordering now accounting for 60 percent of all digital orders, it has fast become the way the majority of consumers buy and pay...

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Amazon, Worldpay Team On One-Click Commerce
Amazon, Worldpay Team On One-Click Commerce
March 20, 2019  |  Amazon Payments

Amazon Pay is a well-established payment method across online commerce — and not only because it’s the home payment method of the largest, most successful eCommerce platform...

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How Neighborhood Goods Is Breathing New Life Into The Department Store Model
How Neighborhood Goods Is Breathing New Life Into The Department Store Model
March 12, 2019  |  Retail

For physical retail, and department stores in particular, it’s both the best of times and worst of times. The headline topping the news this week...

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Omnichannel: The Revenge Of Brick-And-Mortar
Omnichannel: The Revenge Of Brick-And-Mortar
March 12, 2019  |  Omnicommerce

 Omnichannel’s reality has yet to catch up to its promise from years ago – to transform the way we shop, well, everywhere. NMI CEO Vijay...

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How Reebok Captures In-Store Impulse Buys
How Reebok Captures In-Store Impulse Buys
March 08, 2019  |  MPOS Tracker

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. A full 45 percent of retailers listed it as a priority this year,...

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Costco Slips Past Amazon In Annual Customer Satisfaction Survey
Costco Slips Past Amazon In Annual Customer Satisfaction Survey
February 27, 2019  |  Retail

A new survey found that Costco Wholesale has beat out Amazon in customer satisfaction. The annual American Customer Satisfaction Index (ACSI) survey shows that, after taking...

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