customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Small Businesses Draw The Line On Lack Of Digital Banking
Small Businesses Draw The Line On Lack Of Digital Banking
October 11, 2018  |  B2B Payments

Europe’s largest banks have landed in the hot seat, thanks to a recent Fortytwo Data report that found 90 percent had been sanctioned for money...

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Subway Seeks To Innovate, Reworking Kiosks, Loyalty And Mobile
Subway Seeks To Innovate, Reworking Kiosks, Loyalty And Mobile
October 11, 2018  |  QSR & Mobile

For insight on how QSRs are responding to changing customer expectations, PYMNTS caught up with Carissa Ganelli, chief digital officer at Subway. She discussed the...

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Mastercard Launches Real-Time Bill Payments Via Banking Apps
Mastercard Launches Real-Time Bill Payments Via Banking Apps
October 10, 2018  |  Mastercard

When it comes to paying bills online, banks have come up short in speed and transparency — and customers can’t always use cards if they...

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TRENDING: Recreational Athletics’ Payments-Powered Assist
TRENDING: Recreational Athletics’ Payments-Powered Assist
October 10, 2018  |  Platform Payments

What’s the key to a great customer experience? For a growing group of online and mobile platforms, the answer lies in the pursuit of seamless...

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Gap, Gusto And The Real Power Of Data In Retail
Gap, Gusto And The Real Power Of Data In Retail
October 10, 2018  |  Retail

If data is the new oil, then it could be said that retailers are sitting on data gushers. After all, they have terabytes of data flowing across...

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NEW DATA: The 10 Key Innovations Driving QSR
NEW DATA: The 10 Key Innovations Driving QSR
October 10, 2018  |  QSR & Mobile

Consumers expect to be met with technology wherever they go, and quick-service restaurants (QSRs) are no exception. When it comes to ordering meals, they want...

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Magento CEO On Why Commerce In The Cloud Makes Every Moment ‘Shoppable’
Magento CEO On Why Commerce In The Cloud Makes Every Moment ‘Shoppable’
October 09, 2018  |  Retail

In commerce, the conversion is the Holy Grail. The moment when customer contact becomes a sale, and tips over to meaningful relationships, ideally long-lasting. It’s an...

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eBay Flips The Switch On Mediating Payments
eBay Flips The Switch On Mediating Payments
September 25, 2018  |  Payment Methods

eBay announced on Tuesday (Sept. 25) that it has started managing payments on its Marketplace platform in the U.S. In a press release, the company...

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Adobe Takes A Whack At Salesforce With $4.75B Marketo Buy
Adobe Takes A Whack At Salesforce With $4.75B Marketo Buy
September 20, 2018  |  Partnerships / Acquisitions

Adobe announced it has entered into a definitive agreement to acquire software company Marketo for $4.75 billion, subject to adjustments. This move could have implications for such competitors...

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