customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Amadeus On Why Travel Payments Need An Upgrade
Amadeus On Why Travel Payments Need An Upgrade
September 11, 2018  |  Payments Innovation

Travel companies know that payments innovation is mission-critical when it comes to acquiring and retaining consumers all over the world. It’s a clear fact in the data...

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Publix: 88 Years In Grocery And Looking To Grow
Publix: 88 Years In Grocery And Looking To Grow
September 07, 2018  |  Retail

Outside the southeastern United States, Publix is neither a household name, nor an everyday experience. A highly regional grocery store chain, it’s only known in...

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Today In Data: Creating – And Securing – The Next Generation Of Customer Touchpoints
Today In Data: Creating – And Securing – The Next Generation Of Customer Touchpoints
August 22, 2018  |  Today In Data

With the vast majority of American adults carrying a supercomputer in their pockets all the time, the opportunities to reach out and touch a consumer...

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Today In Data: Correctly Capturing The Moment Of Inspiration
Today In Data: Correctly Capturing The Moment Of Inspiration
August 14, 2018  |  Today In Data

The magic moment in commerce is when the customer sees it – and wants to buy it. The moment of inspiration when if that “buy button” is near...

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Today In Data: Easy On, Easy Off
Today In Data: Easy On, Easy Off
July 19, 2018  |  Today In Data

Easy to access on-ramps when a customer or business wants to try a product or service, and easy to find off-ramps when they are finished. It...

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Shopify Eyes Buying Experience With Return Magic Acquisition
Shopify Eyes Buying Experience With Return Magic Acquisition
June 26, 2018  |  Partnerships / Acquisitions

Shopify announced that it has acquired mobile app Return Magic. Developed by a Montreal-based team co-founded by Guillaume Racine and Raff Paquin, Return Magic was...

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UK Small, Medium Businesses Embrace App Payments In Store
UK Small, Medium Businesses Embrace App Payments In Store
June 13, 2018  |  Mobile Payments

With the U.K. increasingly embracing mobile, a new study by Verifone found that 29 percent of the country’s small and medium businesses now give customers...

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Judging A Beer By Its Can: The Future Of AR In Consumables And Beyond
Judging A Beer By Its Can: The Future Of AR In Consumables And Beyond
June 06, 2018  |  Retail

“Beer speaks” may be the slogan for Lagunitas, but it’s Glasgow brewery Up Front that’s actually making its beer cans talk through an augmented reality...

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Text Me Maybe: Why Texting Could Be SMBs’ Top Tool For Customer Service
Text Me Maybe: Why Texting Could Be SMBs’ Top Tool For Customer Service
May 08, 2018  |  Mobile

Omnichannel may be the word of the year for many businesses, but for a vast swath of small, independent players, just expanding beyond the single...

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