customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Sharing Success On Small Business Week
Sharing Success On Small Business Week
May 03, 2018  |  SMBs

“Small but mighty” is the mantra this week, as small businesses (SMBs) celebrate the entrepreneurship and perseverance (otherwise known as “blood, sweat and tears”) that...

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FedEx Launches New Returns Management Product For High-Volume Merchants
FedEx Launches New Returns Management Product For High-Volume Merchants
March 20, 2018  |  Retail

In an effort to help high-volume eCommerce retailers and merchants improve their customer experiences, FedEx has unveiled a new returns management product. Trade publication Logistics...

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What The $1B Kiosk Industry Can Do For Hotels And Restaurants
What The $1B Kiosk Industry Can Do For Hotels And Restaurants
March 14, 2018  |  Retail

Kiosks aren’t just for selling tickets or providing customers with another way to order a meal. They can personalize the guest experience too. “Our take...

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70 Percent Of Merchants Use Progress Bars To Drive Checkout Conversions
70 Percent Of Merchants Use Progress Bars To Drive Checkout Conversions
February 22, 2018  |  Retail

Big merchants have many strategies, but they often lack an online checkout strategy. As a result, merchants may lose millions a year due to the...

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50 Percent Of Consumers Want Digital Coupons, Free Shipping From Omnireadi Retailers
50 Percent Of Consumers Want Digital Coupons, Free Shipping From Omnireadi Retailers
February 21, 2018  |  Retail

It’s not enough for Walmart to simply offer everyday low prices and expect consumers to still make the trek to their local brick-and-mortar supercenter. Even...

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Chanel And Farfetch Ink New Strategic Partnership
Chanel And Farfetch Ink New Strategic Partnership
February 19, 2018  |  Retail

Iconic French fashion house Chanel has inked a strategic partnership deal with online designer marketplace Farfetch that will focus on deploying the latter’s operating system...

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Warby Parker Expands Brick-And-Mortar Presence
Warby Parker Expands Brick-And-Mortar Presence
February 16, 2018  |  Retail

To help gain exposure and customer insights, Warby Parker is expanding its brick-and-mortar portfolio. The eyeglass retailer is aiming to have approximately 100 stores in...

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NEW DATA: How Mobile Order-Ahead Changes Customer Expectations
NEW DATA: How Mobile Order-Ahead Changes Customer Expectations
February 16, 2018  |  Mobile Order Ahead

Eating is an inherently personal experience. And that’s a philosophy QSRs are working to preserve with new powerful mobile orderings solutions that offer customers personalized...

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Predictive Analytics Are Retailers’ Crystal Ball
Predictive Analytics Are Retailers’ Crystal Ball
February 08, 2018  |  Artificial Intelligence

Can predicting the future help retailers and other organizations avoid negative outcomes? It’s not just a thought exercise: By analyzing the past, organizations can shape...

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