customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Japan’s Henna Cafe Hires Robot To Serve Coffee
Japan’s Henna Cafe Hires Robot To Serve Coffee
February 02, 2018  |  Innovation

In an effort to increase efficiency and entertain customers, a café in Japan now has a robot that makes a nice cup of joe, the...

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eBay Takes Control Of Its Payments Destiny
eBay Takes Control Of Its Payments Destiny
January 31, 2018  |  Merchant Innovation

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on...

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Experimental Robot In Supermarket Booted From ‘Job’
Experimental Robot In Supermarket Booted From ‘Job’
January 23, 2018  |  Retail

An experimental run of a robot designed to assist shoppers in a European supermarket was cut short after it frustrated customers, according to Monday (Jan....

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Reengineering The Digital Payments Transition — With Engineers
Reengineering The Digital Payments Transition — With Engineers
January 23, 2018  |  Banking

Conversations about digital transformation often start with new experiences that those evolutions make possible — or the new technologies essential to underpin them. Few of...

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Things To Know: The Industries Getting Subscription Commerce Right (And Wrong)
Things To Know: The Industries Getting Subscription Commerce Right (And Wrong)
October 30, 2017  |  Retail

Subscription services are profitable for merchants. Making a one-time sale means receiving a one-time payment, but subscriptions mean that original sale results in months — sometimes...

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Wash, Rinse And VR With Saks Fifth Avenue’s New Salon
Wash, Rinse And VR With Saks Fifth Avenue’s New Salon
August 17, 2017  |  Retail

Going to the salon to for a new hair color or cut can be quite the luxurious experience. From getting your scalp massaged in the...

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Panera Bread Kicks Digital Ordering Up A Notch
Panera Bread Kicks Digital Ordering Up A Notch
August 16, 2017  |  Retail

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. Naturally, technology plays a big role...

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AI/BOTS: Consumer Behavior Transformation Via AI
AI/BOTS: Consumer Behavior Transformation Via AI
August 08, 2017  |  Retail

Gone are the days of mom-and-pop stores where the owner behind the counter knew what the customer wanted before he or she even spoke. Rather...

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Creditcall Dials Into Omnichannel Payments As Bricks Merge With Clicks
Creditcall Dials Into Omnichannel Payments As Bricks Merge With Clicks
August 01, 2017  |  Omnicommerce

Merchants need to bridge the gap between online and in-store payments — gathering data that can give insight into what sells and what doesn’t, across...

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