customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Wash, Rinse And VR With Saks Fifth Avenue’s New Salon
Wash, Rinse And VR With Saks Fifth Avenue’s New Salon
August 17, 2017  |  Retail

Going to the salon to for a new hair color or cut can be quite the luxurious experience. From getting your scalp massaged in the...

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Panera Bread Kicks Digital Ordering Up A Notch
Panera Bread Kicks Digital Ordering Up A Notch
August 16, 2017  |  Retail

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. Naturally, technology plays a big role...

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AI/BOTS: Consumer Behavior Transformation Via AI
AI/BOTS: Consumer Behavior Transformation Via AI
August 08, 2017  |  Retail

Gone are the days of mom-and-pop stores where the owner behind the counter knew what the customer wanted before he or she even spoke. Rather...

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Creditcall Dials Into Omnichannel Payments As Bricks Merge With Clicks
Creditcall Dials Into Omnichannel Payments As Bricks Merge With Clicks
August 01, 2017  |  Omnicommerce

Merchants need to bridge the gap between online and in-store payments — gathering data that can give insight into what sells and what doesn’t, across...

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Brick And Mortar’s Technology Evolution
Brick And Mortar’s Technology Evolution
July 27, 2017  |  Retail

Technology has certainly seen a big evolution over the last few decades. In the consumer world, we’ve moved from large desktops and rotary dial phones...

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Malls Challenge eCommerce Era With Costly Upgrades
Malls Challenge eCommerce Era With Costly Upgrades
July 06, 2017  |  Retail

With the vast number of bankruptcy filings and department store closure announcements over the past year, it’s safe to say the retail industry has taken...

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Williams Sonoma Is Bringing The Marketplace Back To Brick-And-Mortar
Williams Sonoma Is Bringing The Marketplace Back To Brick-And-Mortar
June 26, 2017  |  Retail

Last week the greater Seattle area learned it will soon have access to its very own “dual-concept” Williams Sonoma store. Part of the dual-concept upgrade...

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Automation Offers Hospitality Businesses Instant Control Over Customer Experience
Automation Offers Hospitality Businesses Instant Control Over Customer Experience
June 07, 2017  |  Innovation

Automation is giving hospitality businesses and the restaurant industry across the country instant control over internal processes, as well as the customer’s overall experience. Modern...

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Au Bon Pain & The Devil In The Mobile Order-Ahead Details
Au Bon Pain & The Devil In The Mobile Order-Ahead Details
May 11, 2017  |  Mobile Order Ahead

Being a first mover isn’t always what it’s cracked up to be. Nearly half — 47 percent to be precise — of first movers fail. Friendster was...

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