PYMNTS-MonitorEdge-May-2024

customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Why B2B Payments Tomorrow Will Look Like B2C Payments Today 
Why B2B Payments Tomorrow Will Look Like B2C Payments Today 
May 20, 2024  |  B2B Payments

The world of regular payments frequently leads the business-to-business (B2B) payments landscape in leveraging innovation.  That’s why, with the news last week (May 15) that Visa...

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With $429 Billion At Stake, Anti-Fraud Measures Prove Pro-Customer
With $429 Billion At Stake, Anti-Fraud Measures Prove Pro-Customer
April 29, 2024  |  Fraud Prevention

How much did payment fraud cost retailers last year? The answer, according to one analysis, is a cool $429 billion.    According to a recently released report from...

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43% of Retailers Say False Declines Are a Major Problem for Shoppers
43% of Retailers Say False Declines Are a Major Problem for Shoppers
April 02, 2024  |  Retail

As retailers look to offer positive payment experiences to shoppers to keep them coming back, a significant share sees false declines as a sticking point,...

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Walmart, Other Retailers Tap AI-Powered Tools to Personalize Consumer Journey 
Walmart, Other Retailers Tap AI-Powered Tools to Personalize Consumer Journey 
March 12, 2024  |  artificial intelligence

Walmart recently introduced artificial intelligence (AI) features into its app, making it easier to plan events and showing how the company is stepping up its game...

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When It Comes to Customer Experiences, When AI Speaks, Businesses Listen
When It Comes to Customer Experiences, When AI Speaks, Businesses Listen
January 18, 2024  |  Artificial Intelligence

To paraphrase author and customer relationship pioneer Martha Rogers, your customers are the most valuable asset your company has. Without them, you don’t have a...

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Crate & Barrel Proves That Shopping Shared Gift Registries Unlocks New Retail Sales Channel
Crate & Barrel Proves That Shopping Shared Gift Registries Unlocks New Retail Sales Channel
January 18, 2024  |  Retail

Businesses are constantly exploring innovative approaches to enhance the shopping experience for consumers, particularly if it leads to actual purchases. A trending concept is the...

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B2B ‘Personas’ Help Identify Payments Frictions and Solutions 
B2B ‘Personas’ Help Identify Payments Frictions and Solutions 
December 08, 2023  |  B2B Payments

Business-to-business (B2B) organizations striving for simplicity and a better customer experience have no shortage of cues for the way things could be improved. Alisa Ellis,...

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Shake Shack’s Self-Service Kiosks Boost Profitability and Efficiency
Shake Shack’s Self-Service Kiosks Boost Profitability and Efficiency
November 06, 2023  |  Restaurant innovation

Shake Shack, the fast-casual restaurant chain, has had success with its use of kiosks. These self-service ordering stations have helped the company reduce labor hours...

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The Easiest Way for Suppliers to Lose Business Is With Manual AR
The Easiest Way for Suppliers to Lose Business Is With Manual AR
October 26, 2023  |  B2B Payments

It’s said that change is the only constant in business, but that doesn’t mean firms need to consistently adapt to every new trend. This is...

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