customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

BigCommerce: AI-Powered Tools Can Filter Merchant Data and Drive Conversions
BigCommerce: AI-Powered Tools Can Filter Merchant Data and Drive Conversions
August 08, 2023  |  artificial intelligence

Artificial intelligence (AI) has risen as a powerful tool, offering boundless possibilities. But even with good intentions, there exists a potential for unintended negative outcomes. ...

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Card-on-File Management Platform Knot Raises $10 Million to Expand Merchant Support
Card-on-File Management Platform Knot Raises $10 Million to Expand Merchant Support
August 03, 2023  |  Credit Cards

Knot has closed a $10 million Series A investment round to grow its application programming interface-based card-on-file management offering. The funding will enable Knot to expand its...

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Loop CEO Says Returns Experience Now Drives Brand Loyalty
Loop CEO Says Returns Experience Now Drives Brand Loyalty
August 01, 2023  |  eCommerce

It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without...

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Study Finds Most FinTechs Don’t Meet Consumers’ Instant Payments Expectations
Study Finds Most FinTechs Don’t Meet Consumers’ Instant Payments Expectations
July 19, 2023  |  Money Mobility

The consumers powering today’s economy are increasingly digital-first, meaning money mobility is a top requirement for any financial services provider — especially FinTechs set on...

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Connected Cars Promise US Drivers Convenience, Payments Efficiency This Holiday
Connected Cars Promise US Drivers Convenience, Payments Efficiency This Holiday
July 04, 2023  |  Connected Economy

According to estimates from the American Automobile Association (AAA), a record number of Americans — 43.2 million people — are expected to be traveling by...

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Try Before You Buy — What Brands and Retailers Are Doing It and Who’s Actually Using It? 
Try Before You Buy — What Brands and Retailers Are Doing It and Who’s Actually...
June 29, 2023  |  eCommerce

We all shop online. That’s probably a safe bet to make these days, right? And while online shopping certainly has its pros, it also has...

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Viral Walmart Digital Price Tag Rollout Furor May Be Overblown
Viral Walmart Digital Price Tag Rollout Furor May Be Overblown
June 13, 2023  |  Walmart

The megaretailer’s new price labeling system has some consumers crying foul, but many more customers seem unfazed. Walmart has recently been making waves on social media...

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How Could Generative AI Change Payments Processing?
How Could Generative AI Change Payments Processing?
May 24, 2023  |  artificial intelligence

While generative artificial intelligence (AI) makes headlines, the technology has for years been driving efficiencies. Particularly within the payments space. Already, automated machine learning (ML) and predictive...

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Gap Partners With Optoro to Improve Returns Experience 
Gap Partners With Optoro to Improve Returns Experience 
March 28, 2023  |  Retail

As merchants begin to clamp down on returns, more brands are revisiting how they handle this inescapable aspect of eCommerce, with Gap the latest to...

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