customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Nearly One-Third of Insurance Consumers Prefer Not to Pay Extra for Real-Time Payments
Nearly One-Third of Insurance Consumers Prefer Not to Pay Extra for Real-Time Payments
October 17, 2023  |  Insurance

Legacy payment systems in the financial and insurance industries have often resulted in delays, errors and complications, leading to damaged customer loyalty and lost business....

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sticky.io and FlexCharge Partner on eCommerce Payment Decline
sticky.io and FlexCharge Partner on eCommerce Payment Decline
October 17, 2023  |  Retail

Subscription management and recurring billing provider sticky.io has partnered with payment decline management firm FlexCharge. This collaboration, announced Tuesday (Oct. 17), aims to address the issue of cart...

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Retailers Employ Freebie Model to Reduce Returns 
Retailers Employ Freebie Model to Reduce Returns 
September 21, 2023  |  Retail

From November 2022 to mid-January of the current year, no less than 10% of weekly orders were subject to returns.   During periods of inflation and when households...

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PYMNTS Intelligence: Retailers Must Upgrade Back-End Systems to Harness AI Power and Potential
PYMNTS Intelligence: Retailers Must Upgrade Back-End Systems to Harness AI Power and Potential
August 28, 2023  |  Retail

With the rise of eCommerce and the need for convenience and flexibility, retailers have turned to artificial intelligence (AI) to enhance the customer experience, with...

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BigCommerce: AI-Powered Tools Can Filter Merchant Data and Drive Conversions
BigCommerce: AI-Powered Tools Can Filter Merchant Data and Drive Conversions
August 08, 2023  |  artificial intelligence

Artificial intelligence (AI) has risen as a powerful tool, offering boundless possibilities. But even with good intentions, there exists a potential for unintended negative outcomes. ...

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Card-on-File Management Platform Knot Raises $10 Million to Expand Merchant Support
Card-on-File Management Platform Knot Raises $10 Million to Expand Merchant Support
August 03, 2023  |  Credit Cards

Knot has closed a $10 million Series A investment round to grow its application programming interface-based card-on-file management offering. The funding will enable Knot to expand its...

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Loop CEO Says Returns Experience Now Drives Brand Loyalty
Loop CEO Says Returns Experience Now Drives Brand Loyalty
August 01, 2023  |  eCommerce

It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without...

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Study Finds Most FinTechs Don’t Meet Consumers’ Instant Payments Expectations
Study Finds Most FinTechs Don’t Meet Consumers’ Instant Payments Expectations
July 19, 2023  |  Money Mobility

The consumers powering today’s economy are increasingly digital-first, meaning money mobility is a top requirement for any financial services provider — especially FinTechs set on...

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Connected Cars Promise US Drivers Convenience, Payments Efficiency This Holiday
Connected Cars Promise US Drivers Convenience, Payments Efficiency This Holiday
July 04, 2023  |  Connected Economy

According to estimates from the American Automobile Association (AAA), a record number of Americans — 43.2 million people — are expected to be traveling by...

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