customer relationship management

AI Tackles Back-Office Paperwork
AI Tackles Back-Office Paperwork
August 01, 2024  |  artificial intelligence

The landscape of business-to-business (B2B) sales is transforming as artificial intelligence (AI) makes inroads into the industry. Sybill, a startup that recently secured $11 million...

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Report: Alphabet Backs Out of HubSpot Acquisition Talks
Report: Alphabet Backs Out of HubSpot Acquisition Talks
July 10, 2024  |  Acquisitions

Google parent Alphabet has reportedly ended its efforts to acquire customer relationship management (CRM) company HubSpot. While Alphabet communicated its interest in a potential deal with HubSpot earlier...

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Report: Salesforce Looks to Acquire Informatica
Report: Salesforce Looks to Acquire Informatica
April 14, 2024  |  Acquisitions

Salesforce is reportedly in advanced negotiations to purchase data-management software provider Informatica. The talks were the subject of a Friday (April 12) Wall Street Journal (WSJ) report, citing...

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Expedia CEO Peter Kern Stepping Down After ‘Optimizing IT Footprint’
Expedia CEO Peter Kern Stepping Down After ‘Optimizing IT Footprint’
February 08, 2024  |  Earnings

Expedia Group CEO Peter Kern said Thursday (Feb. 8) that he will step down in May after four years in that role, having led the company as it...

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Salesforce Acquires Spiff to Improve Compensation Planning
Salesforce Acquires Spiff to Improve Compensation Planning
December 19, 2023  |  Acquisitions

Salesforce is set to acquire incentive compensation management software Spiff. The deal, announced Tuesday (Dec. 19), will make Spiff part of Salesforce’s Sales Cloud to...

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Zillow’s Revenue Outperforms Industry as Real Estate Faces Headwinds
Zillow’s Revenue Outperforms Industry as Real Estate Faces Headwinds
November 01, 2023  |  Earnings

Real estate platform Zillow Group outperformed the industry during the third quarter. Despite a 3% decline in residential revenue year over year (YoY), Zillow outperformed the industry...

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Salesforce Reports AI Innovation Propels Growth
Salesforce Reports AI Innovation Propels Growth
August 30, 2023  |  Earnings

Salesforce’s fiscal 2024 second-quarter results showcase its focus on artificial intelligence (AI) innovation and its transformation to profitable growth. The customer relationship management (CRM) company...

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Salesforce Introduces Generative AI Tools for Sales and Service
Salesforce Introduces Generative AI Tools for Sales and Service
July 19, 2023  |  artificial intelligence

Salesforce has announced the availability of its new generative artificial intelligence (AI) tools for sales and service. Service GPT, Sales GPT, and the Einstein GPT...

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Salesforce Launches AI Cloud to Transform Customer Relationship Management
Salesforce Launches AI Cloud to Transform Customer Relationship Management
June 12, 2023  |  artificial intelligence

Customer relationship management (CRM) software giant Salesforce has introduced AI Cloud, a suite of capabilities designed to deliver trusted, open, and real-time generative experiences across applications and...

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