Customer Retention

sticky.io and FlexCharge Partner on eCommerce Payment Decline
sticky.io and FlexCharge Partner on eCommerce Payment Decline
October 17, 2023  |  Retail

Subscription management and recurring billing provider sticky.io has partnered with payment decline management firm FlexCharge. This collaboration, announced Tuesday (Oct. 17), aims to address the issue of cart...

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Study Finds 30% of Subscribers Account for Nearly 80% of Subscription Merchant Revenue
Study Finds 30% of Subscribers Account for Nearly 80% of Subscription Merchant Revenue
June 14, 2023  |  Subscription Commerce

The retail subscriptions industry is losing momentum as economic pressures cause subscribers to shift behaviors and reevaluate their subscriptions. PYMNTS’ research identifies “loyalists” as a...

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Half of Millennials Use Dating Apps Every Day
Half of Millennials Use Dating Apps Every Day
May 04, 2023  |  Connected Economy

Dating apps have never been more popular, with more than 60 million downloads last year in the United States. PYMNTS’ research finds that their use has risen 7%...

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Payments Orchestration Lets Aggregators Add More Value
Payments Orchestration Lets Aggregators Add More Value
April 28, 2023  |  Digital Payments

Merchant aggregators and marketplaces looking to compete globally must be able to support a broad range of merchant customers’ payment service provider relationships both swiftly...

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From Payments Choice to Gateway Preference: Payments Orchestration 2.0 Helps Global Platforms Grow Sales
From Payments Choice to Gateway Preference: Payments Orchestration 2.0 Helps Global Platforms Grow Sales
April 27, 2023  |  Digital Payments

With the rise of eCommerce bringing more retailers than shoppers could ever exhaust, consumer-facing businesses of all types fear cart abandonment above nearly everything else....

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Half of Subscription Firms Say They Face Challenges Attracting Customers
Half of Subscription Firms Say They Face Challenges Attracting Customers
March 08, 2023  |  Subscriptions

As subscription businesses look to weather the year ahead, customer acquisition poses a major challenge. For the PYMNTS study “The State Of Subscription Business: Best...

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Barnes & Noble Launches Two-Tiered Membership Program
Barnes & Noble Launches Two-Tiered Membership Program
February 17, 2023  |  Loyalty & Rewards

Barnes & Noble has expanded its offerings in the growing membership program competition. The retailer of books and digital media now offers both a free membership program and...

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Subscription Businesses Want Better Tools to Reverse the Churn Trend
Subscription Businesses Want Better Tools to Reverse the Churn Trend
February 17, 2023  |  Subscriptions

“A failed payment disrupts the connection and trust between the subscription provider and the subscriber,” Vindicia Head of Customer Success Meena Srinivasan told PYMNTS. Not...

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The ‘Malleable Middle’ May Be Sweet Spot Between Deal-Seekers, Loyal Customers
The ‘Malleable Middle’ May Be Sweet Spot Between Deal-Seekers, Loyal Customers
December 29, 2022  |  Retail

Friction-free transactions could hold the key for retailers and grocers seeking to boost customer retention. PYMNTS’ research has identified three important customer archetypes, and persuadable...

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