Source: investopedia.com
It’s no surprise that GenAI is rapidly reshaping the landscape of customer service in the banking and payments industry. By automating repetitive tasks, improving personalization...
Tech companies are rolling out a wave of artificial intelligence (AI)-powered tools to streamline social media management and customer service, with TikTok’s Symphony Creative Studio...
Being nice to your chatbot turns out to be more than just digital decorum. According to a recent research, users who mind their manners with...
That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation...
In a troubling discovery for businesses racing to automate customer service, OpenAI’s popular Whisper transcription software has been caught adding fabricated text to conversations, including...
Companies from corner stores to retail giants are discovering that pocket-sized artificial intelligence (AI) can ring up big savings, as nimble new language models match...
Cisco is betting that artificial intelligence (AI) can handle most customer service calls within a few years, as the tech giant unveiled a conversational AI...
Microsoft’s rollout of autonomous artificial intelligence (AI) agents marks one of Big Tech’s boldest pushes yet to unleash software that can independently handle customer service...
Artificial intelligence is getting better at decoding human emotions, and businesses are using the software to improve customer interactions and drive sales. A new study...