Source: investopedia.com
The rate of contact center fraud has skyrocketed recently, growing by 350 percent during the past four years. For call centers, dealing with this growing...
Brighterion CEO Akli Adjaoute says there’s only one measure of AI’s true potential: When the tech is adaptive enough to understand that John at 23...
Nordstrom is making holiday shopping less stressful by offering early-bird pickup and round-the-clock curbside service. From December 3 through 24, shoppers can come to any...
Google has acquired customer service automation startup Onward for an undisclosed sum. According to reports, Onward Co-founders Rémi Cossart and Pramod Thammaiah, as well as...
Walmart has announced it’s expanding it virtual reality (VR) employee training and development program to its more than 1 million associates in the U.S. Starting...
Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. By...
Outside the southeastern United States, Publix is neither a household name, nor an everyday experience. A highly regional grocery store chain, it’s only known in...
There are brands that claim to take the customer experience to the max — and then there are brands that redefine what exactly the max...
WhatsApp has announced the launch of its first revenue-generating enterprise product, and the only way it currently makes money is directly from its app. The...