customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Year In AI: Higher Education For Machines
Year In AI: Higher Education For Machines
December 28, 2017  |  Artificial Intelligence

Artificial intelligence (AI) was one of 2017’s hottest industry buzzwords as many have begun turning to machines to solve problems that are simply too large...

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Alexa: Calling Your Screen And Screening Your Calls
Alexa: Calling Your Screen And Screening Your Calls
December 19, 2017  |  Amazon Technology

Commerce is becoming ever more linked — between nations and across time zones and gadgets. Amid all the change in commerce and payments (already), can...

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Why Alexa Won’t Replace Call Center Agents (Just Yet)
Why Alexa Won’t Replace Call Center Agents (Just Yet)
November 09, 2017  |  Authentication

Remember how Barbie — at first just a popular doll with pretty hair and clothes — eventually became a teacher, gymnast, veterinarian, astronaut, paratrooper, NASCAR...

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Wayfair Launches Real-Time Delivery Tracking
Wayfair Launches Real-Time Delivery Tracking
October 02, 2017  |  Retail

In retail news, home goods eTailer Wayfair announced Friday (Sept. 29) it had launched a new tracking feature to help keep its delivery team accountable...

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How Restaurants Can Navigate Haters And Learn From Mistakes
How Restaurants Can Navigate Haters And Learn From Mistakes
September 28, 2017  |  ResTech

Taking criticism is not an easy skill, for individuals or for businesses — and anonymous digital criticism is the worst kind. Amateur aficionados and would-be food...

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eHealth Working With Square For SMB Health Insurance
eHealth Working With Square For SMB Health Insurance
August 23, 2017  |  B2B Payments

Online health insurance exchange eHealth has announced a new initiative to target small businesses. The company said Tuesday (Aug. 22) it is working with payments...

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More Than 23,000 Robots Will Be Deployed In Customer Service Roles
More Than 23,000 Robots Will Be Deployed In Customer Service Roles
August 23, 2017  |  Retail

Robots may keep Tesla’s CEO up at night, but companies around the globe are interested in putting them to work, according to new research from...

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Wash, Rinse And VR With Saks Fifth Avenue’s New Salon
Wash, Rinse And VR With Saks Fifth Avenue’s New Salon
August 17, 2017  |  Retail

Going to the salon to for a new hair color or cut can be quite the luxurious experience. From getting your scalp massaged in the...

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Panera Bread Kicks Digital Ordering Up A Notch
Panera Bread Kicks Digital Ordering Up A Notch
August 16, 2017  |  Retail

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. Naturally, technology plays a big role...

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