customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Direct To Consumer: Subscription Boxes For All
Direct To Consumer: Subscription Boxes For All
August 15, 2017  |  Retail

Subscription boxes have slowly worked their way into becoming a staple of the modern home. From Birchbox to Blue Apron, Stitch Fix and BarkBox, there...

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Why The Mobile Shopping Experience Needs Retail
Why The Mobile Shopping Experience Needs Retail
August 09, 2017  |  Platform Payments

While specialty stores have traditionally had personalized service locked up, mobile platforms are finding ways to disrupt retail in its wheelhouse, while taking a stab...

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AI/BOTS: Consumer Behavior Transformation Via AI
AI/BOTS: Consumer Behavior Transformation Via AI
August 08, 2017  |  Retail

Gone are the days of mom-and-pop stores where the owner behind the counter knew what the customer wanted before he or she even spoke. Rather...

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Timberland To Roll Out Store With Changing Themes
Timberland To Roll Out Store With Changing Themes
August 04, 2017  |  Retail

Timberland, the shoemaker, has rolled out a concept store that will be completely overhauled and stocked with new products every six weeks to help enhance...

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Why SMBs Are Ready For A Cashless Future
Why SMBs Are Ready For A Cashless Future
August 04, 2017  |  VISA

When Visa announced its Cashless Challenge a few weeks ago, it obviously hoped to make some news. After all, directly incentivizing 50 food-focused small- and...

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Loyalty Begets Loyalty, But Only If QSRs Give Customers The Rewards They Want
Loyalty Begets Loyalty, But Only If QSRs Give Customers The Rewards They Want
August 02, 2017  |  Retail

Loyalty is a two-way street — both in life and in rewards programs. Every quick-service restaurant (QSR) seems to offer its own loyalty benefits in increase...

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CFPB Rails Against Costly Pay-By-Phone Fees
CFPB Rails Against Costly Pay-By-Phone Fees
August 01, 2017  |  Security & Fraud

The Consumer Financial Protection Bureau warned companies  Monday (July 31) about  tricking consumers into expensive pay-by-phone fees. In a press release the government watchdog said...

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SEB Launches Voice-Activated Assistant Aida To Improve Customer Service
SEB Launches Voice-Activated Assistant Aida To Improve Customer Service
July 31, 2017  |  Merchant Innovation

SEB AB, the largest bank in Sweden, is getting into the voice-activated digital assistant game with the launch of Aida. According to a news report in Bloomberg,...

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AirHelp’s Out To Smooth The Turbulence In Airline Reimbursements
AirHelp’s Out To Smooth The Turbulence In Airline Reimbursements
July 31, 2017  |  PYMNTS Topic TBD

Two hundred and thirty four million passengers — and that’s on the U.S. airlines alone. The summer’s a long and hot one for airlines and...

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