customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

The End Of The Uber Experience?
The End Of The Uber Experience?
July 05, 2017  |  Ridesharing

Friction is something that I talk and write about a lot. Its abundance in payments and commerce is what inspires innovators to challenge a friction-filled...

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Aspect Software Chatbot, Agent Sync Achieves Customer Satisfaction
Aspect Software Chatbot, Agent Sync Achieves Customer Satisfaction
June 16, 2017  |  Retail

The age-old question of whether technology will replace human jobs has been a tough one to answer but hotly debated over the past few years....

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Delivery, Casual Dining And Consumer Confidence Will Shape Future of Restaurants
Delivery, Casual Dining And Consumer Confidence Will Shape Future of Restaurants
June 08, 2017  |  Retail

In an age of third-party food delivery services, economic uncertainty and casual dining, it is unclear who will win the restaurant race. Will the efficiency...

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Data Enabler Startup ItsOn Brings Wireless Carriers Into The 21st Century
Data Enabler Startup ItsOn Brings Wireless Carriers Into The 21st Century
June 08, 2017  |  Mobile

Getting a cab or a meal, sending or receiving money, or shopping for a last-minute birthday gift: All of these everyday tasks are easy to...

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Centric Software Makes Fashion Designers The Real VIPs
Centric Software Makes Fashion Designers The Real VIPs
June 08, 2017  |  Retail

Fashion design needs an artist’s touch, so Centric Software made a platform that lets designers create and collaborate on apparel collections, even when they’re on...

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Automation Offers Hospitality Businesses Instant Control Over Customer Experience
Automation Offers Hospitality Businesses Instant Control Over Customer Experience
June 07, 2017  |  Innovation

Automation is giving hospitality businesses and the restaurant industry across the country instant control over internal processes, as well as the customer’s overall experience. Modern...

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Apple To Launch Business Chat For iMessage Platform
Apple To Launch Business Chat For iMessage Platform
June 07, 2017  |  Apple

In Apple news this week: While full details won’t be revealed until this Friday at the Apple Worldwide Developers Conference (WWDC 2017), there are grumblings...

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Nokia: The AI-Driven Rise Of Predictive Customer Service
Nokia: The AI-Driven Rise Of Predictive Customer Service
May 25, 2017  |  Analytics

There are few experiences more miserable for both parties than trying to resolve a technical problem with a service over the telephone. The customer, already...

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Banks Dropping The Ball When It Comes To Helping Customers
Banks Dropping The Ball When It Comes To Helping Customers
May 10, 2017  |  Banking

Consumers in the U.S. expect banks to help them make better financial choices, although a new survey shows they think banks are dropping the ball...

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