customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Amazon To Add 5K Jobs In Virtual Customer Service
Amazon To Add 5K Jobs In Virtual Customer Service
April 07, 2017  |  Amazon

Amazon’s latest employee-boosting ambitions will certainly add to the growing stats of workers working remotely. The online retail giant just announced a plan to create...

READ MORE >
Bringg Brings Competitive Edge In On-Demand Climate
Bringg Brings Competitive Edge In On-Demand Climate
March 21, 2017  |  Retail

The on-demand revolution is well under way, fueled by innovators like Amazon and Uber as well as the move to online and mobile channels. Consumers...

READ MORE >
Wearables, Stat! Simplifeye Snags $3M For Doctors’ Devices
Wearables, Stat! Simplifeye Snags $3M For Doctors’ Devices
March 10, 2017  |  Wearables

Smart devices pervade almost every area of society, making tasks easier and giving businesses access to useful information. Wearables have naturally taken the latter to...

READ MORE >
DeviceBits Brings AI To Customer Support
DeviceBits Brings AI To Customer Support
January 27, 2017  |  Retail

DeviceBits is a relative newcomer on the software solution scene. Founded in 2015, the Columbus, Ohio–based software company looks to change the way businesses provide...

READ MORE >
Kustomer: A CRM Platform Actually For Customers
Kustomer: A CRM Platform Actually For Customers
November 17, 2016  |  Retail

It’s hardly an exaggeration to say that for many, the dreaded call to customer service is the cultural touchstone for impersonal bureaucracy. (Only trumped, perhaps,...

READ MORE >
Walmart Can’t Seem To Stop Customer Service Complaints
Walmart Can’t Seem To Stop Customer Service Complaints
February 24, 2016  |  Retail

If you ask its customers, they do not come first at Walmart, and, therefore, the world’s largest retailer ranks last in their opinion when it...

READ MORE >