customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Zuckerberg Sees Three AI Categories Driving Meta’s Growth 
Zuckerberg Sees Three AI Categories Driving Meta’s Growth 
July 27, 2023  |  Meta

Meta’s investments in tomorrow are running up tens of billions in losses today. But while the tech giant’s Reality Labs segment, responsible for the metaverse...

READ MORE >
Banks’ Cautious Approach to Generative AI Is More Internal Than Customer-Facing
Banks’ Cautious Approach to Generative AI Is More Internal Than Customer-Facing
July 25, 2023  |  artificial intelligence

Generative artificial intelligence (AI) has quickly become one of the most important topics of our time, and global banks are beginning to explore the possibilities...

READ MORE >
Are Smarter Chatbots the Answer to AI’s Right-Now Utility?
Are Smarter Chatbots the Answer to AI’s Right-Now Utility?
June 30, 2023  |  artificial intelligence

The promise of artificial intelligence (AI) is best achieved at scale. That’s why it should be no surprise that JPMorgan Chase, the largest bank in...

READ MORE >
Contact Centers Being Redefined by Generative AI
Contact Centers Being Redefined by Generative AI
June 13, 2023  |  artificial intelligence

While voice recognition systems in customer service aren’t new, generative artificial intelligence (AI) is changing the nature and quality of how consumers interact with brands,...

READ MORE >
Back to Basics: Retail’s Customer Service Improvement Mandate
Back to Basics: Retail’s Customer Service Improvement Mandate
March 08, 2023  |  Retail

Brands may be best suited to remember the golden rule as consumers vent their frustrations online. As reported by The Wall Street Journal Tuesday (March...

READ MORE >
ChatGPT Gets Mixed Customer Service Reviews From Retailers and Brands
ChatGPT Gets Mixed Customer Service Reviews From Retailers and Brands
January 24, 2023  |  artificial intelligence

Businesses say they are hopeful — but also very cautious — about artificial intelligence-powered chatbot ChatGPT. Companies see the promise in the technology’s ability to...

READ MORE >
Manual Reconciliation Tops List of Bill Payment Headaches for Executives
Manual Reconciliation Tops List of Bill Payment Headaches for Executives
January 09, 2023  |  Accounts Receivable

Manual reconciliation of customers’ bill payments is sending finance executives in search of aspirin. That’s according to research in the December 2022 edition of PYMNTS’...

READ MORE >
What is Digital Transformation?
What is Digital Transformation?
December 22, 2022  |  Connected Economy

Digital transformation is using digital technologies to fundamentally change how an organization operates and delivers value to its customers. It involves integrating digital technology into...

READ MORE >
The Rise of the Digital Workplace — on Wheels
The Rise of the Digital Workplace — on Wheels
October 19, 2022  |  B2B Payments

As fleet operators aim to gain the many benefits of transitioning to connected vehicles, nearly half of the vehicles in corporate fleets are expected to...

READ MORE >