customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

What is Digital Transformation?
What is Digital Transformation?
December 22, 2022  |  Connected Economy

Digital transformation is using digital technologies to fundamentally change how an organization operates and delivers value to its customers. It involves integrating digital technology into...

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The Rise of the Digital Workplace — on Wheels
The Rise of the Digital Workplace — on Wheels
October 19, 2022  |  B2B Payments

As fleet operators aim to gain the many benefits of transitioning to connected vehicles, nearly half of the vehicles in corporate fleets are expected to...

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Customer Service Firm Glia Buys Chatbot Platform Finn AI
Customer Service Firm Glia Buys Chatbot Platform Finn AI
June 23, 2022  |  Acquisitions

Digital customer service firm Glia has acquired Finn AI, a chatbot platform for banks and credit unions, the company announced Thursday (June 23). This will...

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Contact Centers Double Down on AI to Solve Vexing CX Challenges
Contact Centers Double Down on AI to Solve Vexing CX Challenges
April 18, 2022  |  Artificial Intelligence

Alternately mind-numbing and infuriating, call center experiences are getting a refresh, bringing a more human touch to bear even though more automation is involved than...

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Bots or No Bots About it, Human Empathy Primed for Customer Experience Comeback
Bots or No Bots About it, Human Empathy Primed for Customer Experience Comeback
March 23, 2022  |  Connected Economy

As customer service continues its evolution as an integral part of the broader customer experience (CX), companies have some things to learn, unlearn and relearn...

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Thumbtack Concierge Service Aimed at Helping Home Improvement Pros
Thumbtack Concierge Service Aimed at Helping Home Improvement Pros
March 09, 2022  |  Merchant Innovation

Home management platform Thumbtack is launching a personalized concierge service to help small home improvement providers convert more customer inquiries into confirmed jobs and optimize their operations,...

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Report: 57% of Consumers Say Voice Recognition, Fingerprint Scans Make Customer Service Experience Better
Report: 57% of Consumers Say Voice Recognition, Fingerprint Scans Make Customer Service Experience Better
February 23, 2022  |  Authentication

Most consumers hold accounts of some type, and virtually every account holder eventually needs to access or alter account information. Recent PYMNTS research found that...

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CO-OP Financial Services: 2021 was the Year of Rethinking
CO-OP Financial Services: 2021 was the Year of Rethinking
January 12, 2022  |  Opinion

Hard times can serve as an effective catalyst for change. Todd Clark, president and CEO of CO-OP Financial Services, says smart credit unions used a...

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Going Digital, But Staying Personal, Means Customer Considerations Must Come First
Going Digital, But Staying Personal, Means Customer Considerations Must Come First
October 08, 2021  |  Credit Unions

If you ask most credit unions to list their biggest competitive advantage that other financial players don’t have, you’d likely hear of their ability to...

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