customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Visa’s Phalen: SMBs Remain Optimistic; Data Shows Digital Tools Bring New Customers
Visa’s Phalen: SMBs Remain Optimistic; Data Shows Digital Tools Bring New Customers
January 13, 2021  |  SMBs

The pandemic was a crushing blow for SMBs, with many of them pushed to the edge of survival and beyond. Still others rolled up their...

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Walmart To Equip Employees With Customer Service App
Walmart To Equip Employees With Customer Service App
July 29, 2020  |  Retail

Walmart is giving customer-facing employees a new tool to help them answer shoppers’ questions. A smartphone app called “Ask Sam” will equip associates to look...

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Saxo Bank Partners With Other Banks For Better Customer Service
Saxo Bank Partners With Other Banks For Better Customer Service
June 08, 2020  |  Digital Banking

Saxo Bank has partnered with five other banks in what it says is a way to help more customers access Saxo’s trading and investment solutions,...

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Credit Unions’ Role In Keeping The Balance Tipped Toward Consumer Calm
Credit Unions’ Role In Keeping The Balance Tipped Toward Consumer Calm
April 17, 2020  |  Credit Unions

As of today, consumers nationwide are facing levels of uncertainty that have no historical parallels. The physical economy is, for all intents and purposes, shut-down....

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Farmer’s Fridge On The Importance Of Digital Upgrades
Farmer’s Fridge On The Importance Of Digital Upgrades
March 27, 2020  |  Automated Retail

Vending machines have increasingly moved beyond salty snacks to offering a variety of fresh food options, something that CEO Luke Saunders, of fresh meal vending...

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Building An eCommerce Presence With Tech, Customer Service
Building An eCommerce Presence With Tech, Customer Service
February 21, 2020  |  Today In Data

Adore Me has built a solid eCommerce presence with the help of technology and a hyper customer focus, as the lingerie industry increasingly goes omnichannel. The company’s inventory...

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As Retail Tech Advances, Associates Become More Important
As Retail Tech Advances, Associates Become More Important
January 14, 2020  |  Retail

Retail is about more than the products being sold or the technology being used. Increasingly, store associates are becoming more important to the mix. That...

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UPS Expects 26 Pct. YOY Returns Increase On Jan. 2
UPS Expects 26 Pct. YOY Returns Increase On Jan. 2
December 26, 2019  |  Retail

National Returns Day, which is Jan. 2, is expected to break records for the seventh consecutive year, UPS said in a press release on Thursday...

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