Rewards points and programs may spur customers to make purchases, but do they inspire loyalty that lives on after the transaction is made? It was...
When a customer walks into a physical location to transact, a whole host of behavioral data becomes available to whatever entity is serving them. Are...
While apparel sales have been uneven in 2020, as consumers have shown a greater preference for comfy loungewear to haute couture, Amazon’s battle to enter and...
Beautifully designed user experiences are, unfortunately, not always good user experiences. As digital analytics firm Air360 Founder Florent Defontis told Karen Webster in a recent...
As the holiday shopping season kicks into high gear amid an unprecedented pandemic-era surge in online shopping, banks and merchants are bracing for an associated...
Managing employee spend is an arduous process that traditionally involves a lot of paper. Indeed, the physical receipt has been a point of friction in...
It used to be an uncommon occurrence with a funny name, a misdemeanor of the digital-first era — but porch pirates aren’t so funny anymore....
Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases...
Fraudsters are preying on consumers’ anxieties by turning to authorized push payment (APP) fraud for COVID-19-related schemes. Deploying multiple fraud prevention tactics is therefore a...