data brief

Rather Than Build In-House Most US and UK Convenience Stores Outsource Payment Innovation
Rather Than Build In-House Most US and UK Convenience Stores Outsource Payment Innovation
July 21, 2023  |  Payments Innovation

What payment methods are being explored by retailers in the grocery, pharmacy and convenience store arenas? It depends, as these retailers have different needs that...

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When It Comes to Proving Their Identity, 40% of Consumers Say Make It Easy
When It Comes to Proving Their Identity, 40% of Consumers Say Make It Easy
July 19, 2023  |  Digital Identity

As fraudsters grow more sophisticated, so too must the fraud defenses of eCommerce sites and other operators who sail the shark-infested waters of digital commerce....

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Bridge Millennials Have Become Restaurants’ Digital Diners
Bridge Millennials Have Become Restaurants’ Digital Diners
July 18, 2023  |  Connected Economy

As consumers across the board slowly increase their engagement with restaurants’ eCommerce options, bridge millennials — those between their mid-thirties and mid-forties — are leading...

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Lower Prices Win Greater Loyalty From Today’s Fickle Consumer
Lower Prices Win Greater Loyalty From Today’s Fickle Consumer
July 17, 2023  |  Consumer Insights

Maybe it’s hard for parents to pick favorites, but for consumers it’s easy. Or at least that has always been the assumption. But today’s consumer...

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Storing Payments Credentials Online Bothers Millennials More Than Gen X Shoppers
Storing Payments Credentials Online Bothers Millennials More Than Gen X Shoppers
July 14, 2023  |  Digital Payments

As consumers look to stored credentials to make their payment experiences easier, the majority are actually finding the capability comes with its own pain points....

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60% of Millennials Are Interested in BNPL Plans From Their Banks
60% of Millennials Are Interested in BNPL Plans From Their Banks
July 13, 2023  |  Buy Now Pay Later

Buy now, pay later (BNPL) plans seem to be everywhere, but the greenfield opportunity remains relatively untapped. In “Banking on Buy Now, Pay Later: Installment...

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Study: 70% of Subscription Firms Don’t Measure Customer Retention Rates
Study: 70% of Subscription Firms Don’t Measure Customer Retention Rates
July 12, 2023  |  Subscriptions

“How’m I doing?” The old New York City Mayor Ed Koch line brings to mind subscription companies — perhaps an odd parallel to draw. But...

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Nearly Three-Quarters of Bank Customers Say Innovation Is What Keeps Their Business
Nearly Three-Quarters of Bank Customers Say Innovation Is What Keeps Their Business
July 11, 2023  |  Innovation

For account holders at financial institutions (FIs), innovative financial products are increasingly becoming must-haves. For PYMNTS’ study “Credit Union Innovation: The Race to Meet Consumer...

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Millennials Say Yes to Super Apps, Baby Boomers Not So Sure
Millennials Say Yes to Super Apps, Baby Boomers Not So Sure
July 10, 2023  |  Connected Economy

Many tech providers around the world are looking to unify disparate digital activities into all-in-one mobile platforms, and millennials are eager to get on board....

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