data brief

39% of Consumers Pay Monthly Bills on Time With Automatic Payments
39% of Consumers Pay Monthly Bills on Time With Automatic Payments
May 31, 2022  |  Digital Payments

With most consumers now paying their recurring monthly bills via digital channels, many are embracing convenience features such as automatic payment on the due date,...

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One-Third of High-Volume AP Departments See Current Systems as Barrier to Growth
One-Third of High-Volume AP Departments See Current Systems as Barrier to Growth
May 31, 2022  |  Accounts Payable

Nearly all “mass payout” companies believe that their accounts payable (AP) systems’ inability to handle volume is preventing them from growing.  That’s one of the...

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Payments Choice Is ‘Top Want’ of Online Shoppers
Payments Choice Is ‘Top Want’ of Online Shoppers
May 27, 2022  |  eCommerce

When shopping with online grocers and online retailers, consumers consider different shopping features to be most important, but a large share say the ability to...

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8 in 10 Small FIs Say Corporate Customers Face Money Management Frictions
8 in 10 Small FIs Say Corporate Customers Face Money Management Frictions
May 26, 2022  |  B2B Payments

Financial institutions (FIs) are pressed to address a number of key business-to-business (B2B) payment frictions, and many are currently working on or planning to work...

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70% of Billing Execs Link Digitized Payment Systems With Improved Customer Satisfaction
70% of Billing Execs Link Digitized Payment Systems With Improved Customer Satisfaction
May 25, 2022  |  Digital Banking

Consumer finance companies — such as banks, credit unions (CUs), and auto and mortgage lenders — that focus on efficiently delivering better customer experiences know...

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Outsourced Dispute Resolution Services Lowered Credit Card Dispute Losses by a Third
Outsourced Dispute Resolution Services Lowered Credit Card Dispute Losses by a Third
May 23, 2022  |  Fraud Prevention

The average business has lost nearly one-half of one percent (0.43%) of its credit card payment revenue to card transaction disputes in the past 12...

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SMBs Add New Features to Boost Sales, Close Shopping ‘Usage Gap’
SMBs Add New Features to Boost Sales, Close Shopping ‘Usage Gap’
May 20, 2022  |  SMBs

When shopping with small- to medium-sized businesses (SMBs), the shopping features consumers care about most are rewards programs and the ability to use their preferred...

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Three-Quarters of Utilities Plan Further Investment to Boost Digital Payments
Three-Quarters of Utilities Plan Further Investment to Boost Digital Payments
May 19, 2022  |  Digital Payments

Nearly 3 out of 4 utility companies are investing or plan to invest in payments digitization. Twenty-one percent are currently investing in digitized payments platforms,...

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Here’s Why 60% of Online Firms Have Upped Their Use of Digital Marketplaces
Here’s Why 60% of Online Firms Have Upped Their Use of Digital Marketplaces
May 17, 2022  |  eCommerce

Sixty-one percent of firms are selling more on digital marketplaces now than they did one year ago, according to “Online Sellers,” a PYMNTS report based...

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