Consumers choose the restaurants they patronize not only because of the taste of the food, but also because of their familiarity with the restaurant’s name...
The achievement gap for financial institutions (FIs) seeking to solve their clients’ business-to-business (B2B) payments frictions is glaring. Although 66% of FIs perceive the ability...
While digital contact methods have grown in popularity, the telephone remains a staple of customer service contact, according to the “Consumer Authentication Experiences” report, a...
Credit union members’ satisfaction with their credit union (CU) has seen a noticeable decline. The shift has not been excessive, but the relative measurements of...
Consumers are much more likely to use buy now, pay later (BNPL) when making purchases online than when shopping in physical stores. That’s true across...
The rise of the hybrid workforce means that consumers are no longer bound to the physical office or the 9-to-5 workday. This often means that...
The number of merchants offering three cross-channel-capable features increased between 2020 and 2021, according to The 2022 Global Digital Shopping Index, a PYMNTS and Cybersource...
Fifty-nine percent of consumers have opened new financial accounts in the past year, according to Account Opening And Loan Servicing In The Digital Environment, a...
Username and password combinations remain the authentication method most commonly used by consumers to access digital financial services accounts. In fact, 64% of consumers still...