data brief

Restaurant Subscribers Want Convenience and Value
Restaurant Subscribers Want Convenience and Value
March 04, 2022  |  ResTech

Consumers choose the restaurants they patronize not only because of the taste of the food, but also because of their familiarity with the restaurant’s name...

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Virtual Debit Cards Top List of FI B2B Payments Priorities
Virtual Debit Cards Top List of FI B2B Payments Priorities
March 03, 2022  |  Payment Methods

The achievement gap for financial institutions (FIs) seeking to solve their clients’ business-to-business (B2B) payments frictions is glaring.  Although 66% of FIs perceive the ability...

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57% of Consumers Who Have Used Advanced ID Verification Want to Use It Again
57% of Consumers Who Have Used Advanced ID Verification Want to Use It Again
March 01, 2022  |  Digital Identity

While digital contact methods have grown in popularity, the telephone remains a staple of customer service contact, according to the “Consumer Authentication Experiences” report, a...

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Customer Satisfaction With Credit Unions Slid 2% in 2021
Customer Satisfaction With Credit Unions Slid 2% in 2021
February 28, 2022  |  Credit Unions

Credit union members’ satisfaction with their credit union (CU) has seen a noticeable decline. The shift has not been excessive, but the relative measurements of...

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55% of Local Businesses Offer BNPL Online, but Just 5% Offer It in-Store
55% of Local Businesses Offer BNPL Online, but Just 5% Offer It in-Store
February 25, 2022  |  Buy Now Pay Later

Consumers are much more likely to use buy now, pay later (BNPL) when making purchases online than when shopping in physical stores. That’s true across...

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21% of Consumers Use Connected Devices to Check in on Work Daily
21% of Consumers Use Connected Devices to Check in on Work Daily
February 24, 2022  |  Connected Economy

The rise of the hybrid workforce means that consumers are no longer bound to the physical office or the 9-to-5 workday. This often means that...

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60% of Merchants Enable Digital Profiles for Consumers
60% of Merchants Enable Digital Profiles for Consumers
February 23, 2022  |  Retail

The number of merchants offering three cross-channel-capable features increased between 2020 and 2021, according to The 2022 Global Digital Shopping Index, a PYMNTS and Cybersource...

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24% of Consumers Don’t Trust Digital Account Opening Tech
24% of Consumers Don’t Trust Digital Account Opening Tech
February 22, 2022  |  Consumer Finance

Fifty-nine percent of consumers have opened new financial accounts in the past year, according to Account Opening And Loan Servicing In The Digital Environment, a...

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61% of Consumers Are Willing to Use Anything but a Password to Access Online Accounts
61% of Consumers Are Willing to Use Anything but a Password to Access Online Accounts
February 21, 2022  |  Authentication

Username and password combinations remain the authentication method most commonly used by consumers to access digital financial services accounts.  In fact, 64% of consumers still...

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