digital innovation

PYMNTS Intelligence: Why Credit Unions Are Merging to Sharpen Their Competitive Edge
PYMNTS Intelligence: Why Credit Unions Are Merging to Sharpen Their Competitive Edge
August 07, 2023  |  Digital Banking

The financial industry has become more competitive than ever as shifting economic conditions and the pandemic’s lingering effects make digital banking the primary means by...

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Strategic Mergers Help Credit Unions Survive — and Thrive — in a Tough Economy
Strategic Mergers Help Credit Unions Survive — and Thrive — in a Tough Economy
August 04, 2023  |  Digital Banking

Credit unions have long occupied a specific market niche within the financial industry. CUs favor more personalized and member-focused services than their bank counterparts but...

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Costs Are Top of Mind as LLMs Upgrade Chatbots for Industry-Specific Use Cases
Costs Are Top of Mind as LLMs Upgrade Chatbots for Industry-Specific Use Cases
August 03, 2023  |  Artificial Intelligence

Large language models (LLMs) take generative artificial intelligence (AI) beyond text to include images, speech, video and even music. As they build, LLM creators will...

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PYMNTS Intelligence: How FIs Can Augment Their Digital Experiences With Cloud Technology
PYMNTS Intelligence: How FIs Can Augment Their Digital Experiences With Cloud Technology
July 05, 2023  |  Digital Banking

The financial industry is at a turning point in its history as more users flock to digital banking, many of whom plan never to set...

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Two-Thirds of CUs Take Risky Approach to Digital Innovation
Two-Thirds of CUs Take Risky Approach to Digital Innovation
June 29, 2023  |  Credit Unions

Many credit unions (CUs) have resolved to follow rather than lead in digital innovation. Nearly two-thirds adopt a cautious wait-and-see approach even as more members...

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PYMNTS Intelligence: Convergence of Beauty Services and Products Puts Spotlight on Partnerships
PYMNTS Intelligence: Convergence of Beauty Services and Products Puts Spotlight on Partnerships
May 15, 2023  |  Digital Payments

The pandemic’s closures of in-person businesses forced a hard digital pivot on beauty services providers — one that allowed many to survive. With increasing consumer...

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Digital Payments Makeover Continues for Beauty Services Industry
Digital Payments Makeover Continues for Beauty Services Industry
May 11, 2023  |  Digital Payments

Despite being among the worst hit by the pandemic, the beauty services market has begun to rebound. Sales in the United States have reached nearly...

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Small Merchants Focus on Digital to Capture Sales From Enterprise Rivals
Small Merchants Focus on Digital to Capture Sales From Enterprise Rivals
March 20, 2023  |  SMBs

Small to mid-sized businesses (SMBs) are sometimes portrayed as the underdogs in a fight against larger companies to win customers. It is said that the...

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Banks and FinTechs Say Receipt Data Powers More Personalized Rewards
Banks and FinTechs Say Receipt Data Powers More Personalized Rewards
March 20, 2023  |  Merchant Innovation

Financial institutions (FIs), FinTechs and merchants have set their sights on integrating item-level receipt data into their operations in the next three years. By doing...

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