Digital Ordering

From Reservations to Ordering, Gen AI Took Over Restaurants in 2023
From Reservations to Ordering, Gen AI Took Over Restaurants in 2023
December 27, 2023  |  Artificial Intelligence

In 2023, generative artificial intelligence began to make its way into many different parts of the restaurant industry, across the back- and front-of-house, boosting efficiency...

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Smoothie King CMO: Cross-Brand Rewards Partnerships Present Loyalty Opportunity
Smoothie King CMO: Cross-Brand Rewards Partnerships Present Loyalty Opportunity
December 27, 2023  |  Loyalty & Rewards

As restaurants use their rewards programs to drive digital engagement, Smoothie King is looking to loyalty partnerships down the line to reach new audiences, while...

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2023 Was the Year of Restaurant Loyalty Relaunches
2023 Was the Year of Restaurant Loyalty Relaunches
December 14, 2023  |  Loyalty & Rewards

As ongoing financial challenges have continued to constrain consumers’ budgets throughout the year, restaurants have taken the opportunity to rethink the financial incentives they offer,...

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Without Better Tech, Restaurants Could Lose Digital-Savvy Diners, Says Curbit CEO
Without Better Tech, Restaurants Could Lose Digital-Savvy Diners, Says Curbit CEO
November 27, 2023  |  ResTech

As restaurants become increasingly digital, the industry is facing the same challenges that some of the world’s largest businesses faced when they first became reliant...

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Curbside Pickup Leads the Restaurant Industry’s Digital Shift
Curbside Pickup Leads the Restaurant Industry’s Digital Shift
November 20, 2023  |  Restaurant innovation

As restaurants increasingly adopt tech features, curbside pickup is proving to be the most common digital offering. By the Numbers Most restaurants now offer curbside...

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BJ’s Wholesale Club Taps Robots to Boost Curbside Fulfillment Efficiency
BJ’s Wholesale Club Taps Robots to Boost Curbside Fulfillment Efficiency
November 17, 2023  |  Technology

As grocery retailers look for ways to make their curbside pickup businesses more profitable, membership warehouse club chain BJ’s Wholesale Club is using robots to...

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Delivery on the Rise as Consumers Look to Save Money
Delivery on the Rise as Consumers Look to Save Money
November 08, 2023  |  Delivery

Persistent high prices of raw materials and supply chain issues have led to sharp rises in operational costs, forcing restaurants to a generalized increase in...

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Wendy’s Sees $1.8 Billion Full-Year Digital Opportunity Amid Loyalty Growth
Wendy’s Sees $1.8 Billion Full-Year Digital Opportunity Amid Loyalty Growth
November 02, 2023  |  Earnings

Wendy’s is tapping loyalty offers and late-night delivery hours to drive digital engagement and in turn to boost sales overall. The quick-service restaurant (QSR) giant,...

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Quick Service Restaurants Double-Down on Technology to Gain Customers
Quick Service Restaurants Double-Down on Technology to Gain Customers
November 01, 2023  |  ResTech

The food service sector is transforming rapidly, and surviving in such a changing environment requires agile retail strategies.  In the last two years, due to...

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