food and beverages

Restaurants’ Legacy Payment Processes Cost Revenue, Time and Clients
Restaurants’ Legacy Payment Processes Cost Revenue, Time and Clients
January 27, 2023  |  Restaurant innovation

With restaurants struggling to maintain profits, legacy B2B payment practices may drain revenue they can’t afford to lose. Although many restaurants have adopted consumer-facing innovations...

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Restaurants Refuse to Scrimp on Taste Even as Inflation Forces Cutbacks
Restaurants Refuse to Scrimp on Taste Even as Inflation Forces Cutbacks
January 23, 2023  |  Restaurant innovation

As restaurants seek to cut costs, PYMNTS data shows most prioritize maintaining food quality. A Word from Insiders Even the brands touting low menu prices...

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Inflation Puts Pressure on Ghost Kitchen Model
Inflation Puts Pressure on Ghost Kitchen Model
January 23, 2023  |  Restaurant innovation

After years of explosive growth, ghost kitchens face a reckoning as consumers seek cheaper alternatives. Throughout the pandemic, the delivery-only virtual brand model proliferated, and...

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Crisp Acquires Meal Box Business De Krat
Crisp Acquires Meal Box Business De Krat
January 23, 2023  |  Acquisitions

The Dutch app-based supermarket Crisp has acquired the meal box business De Krat. The acquisition, which Crisp announced in a LinkedIn post on Monday (Jan....

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Why Mastering the Restaurant Carry-Out Menu Is the Key to Voice AI’s Future
Why Mastering the Restaurant Carry-Out Menu Is the Key to Voice AI’s Future
January 17, 2023  |  Voice Activation

Voice AI is smartening up to fulfill the promise of life without keyboards. Many of us have marveled at the dumbness of answers that, say,...

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Customers Reward CEO’s Honest Emailed Apology
Customers Reward CEO’s Honest Emailed Apology
January 15, 2023  |  eCommerce

When olive oil startup Graza botched orders for some customers, its CEO decided to apologize. Corporate apologies are nothing new, but it was the way...

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QSRs Face Do-or-Die Decisions Over Value Menus
QSRs Face Do-or-Die Decisions Over Value Menus
January 11, 2023  |  Restaurant innovation

Inflation is putting QSRs in a bind with menu pricing, with all options posing serious challenges. While some major brands are scaling back their value...

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Inflation Reveals Generational Divide in Restaurant Spending Cuts
Inflation Reveals Generational Divide in Restaurant Spending Cuts
January 11, 2023  |  Economy

As economic pressures continue, consumers across demographics are making changes to their restaurant purchasing behaviors. The December edition of PYMNTS’ Restaurant Digital Divide study, The...

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Top-Rated Restaurant Noma to Shut Dining Room in Post-Pandemic Pivot
Top-Rated Restaurant Noma to Shut Dining Room in Post-Pandemic Pivot
January 10, 2023  |  Restaurant innovation

Noma shows that even the most successful restaurants’ courses have been forever altered by COVID-19. The three-Michelin-star establishment in Copenhagen, Denmark, which has many times...

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