genesys

How Genesys Is Personalizing Call Center Interactions
How Genesys Is Personalizing Call Center Interactions
May 16, 2019  |  call center commerce

With each call center generating more than 30,000 hours of interactions weekly, it's nearly impossible for analysts to find valuable customer data among the noise....

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Call Centers Get Smarter — Thanks To AI
Call Centers Get Smarter — Thanks To AI
May 15, 2019  |  call center commerce

Call centers are experiencing increasingly greater volumes, with more than 55 billion agent-assisted calls being handled each year in the U.S. alone. Any business with...

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