Karen Webster

An Inconvenient Apple Pay Truth
An Inconvenient Apple Pay Truth
April 10, 2017  |  Payment Methods

The WSJ article last week, finally, told the story of Apple Pay’s failure to meet the hype generated at its launch. Karen Webster writes that...

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Why Mobile Order Ahead Isn’t About Payments
Why Mobile Order Ahead Isn’t About Payments
April 03, 2017  |  QSR & Mobile

Allow me to tell you a little story about mobile order ahead in the QSR space. Two aspiring entrepreneurs, between gigs, began kicking around a...

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The Reality of Retail Darwinism
The Reality of Retail Darwinism
March 27, 2017  |  Retail

Twenty-seven years ago marked the end of a shopping era in Baltimore. That was the year — 1990 — that brick-and-mortar retailer Hutzler’s shut its doors forever...

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The Amazon Effect On … Payments
The Amazon Effect On … Payments
March 20, 2017  |  Amazon

We spend a lot of time talking about the impact of the “Amazon Effect” on traditional retail’s current misfortunes. But there’s another “Amazon Effect” which...

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Solving Retail’s Small Business Crisis
Solving Retail’s Small Business Crisis
February 13, 2017  |  Retail

Small business once employed 50 percent of all workers in the U.S. and created 65 percent of net new jobs. No more. Karen Webster says...

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Channeling Retail’s Inner Animal
Channeling Retail’s Inner Animal
January 30, 2017  |  Retail

Grab your cuppa Joe this morning and close your eyes. Now, imagine that you’re a chipmunk, just living the life all cozy in your little...

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What Do Hillbillies Have To Do With Payments Innovation?
What Do Hillbillies Have To Do With Payments Innovation?
January 23, 2017  |  Payments Innovation

J.D. Vance made “Hillbilly” and “Elegy” a part of our mainstream vocabulary last summer with the publication of his best-selling book, The Hillbilly Elegy. And...

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Will Retail Brick-And-Mortar Go The Way Of ‘The Greatest Show On Earth?’
Will Retail Brick-And-Mortar Go The Way Of ‘The Greatest Show On Earth?’
January 16, 2017  |  Retail

The Greatest Show is shutting down! No, don’t worry, NRF. We’re not talking about your show, which kicked off last night in NY. The Ringling...

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What I Learned At CES Last Week
What I Learned At CES Last Week
January 09, 2017  |  CES

The annual pilgrimage to Vegas that is CES is one for the history books. Karen Webster was one of those pilgrims this year and left...

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